Blog Posts
How customer support reports can improve your team’s performance and customer loyalty Customer service is something everyone can relate to personally. It’s safe to say we’ve all had poor experiences that left us frustrated and wanting to ditch the vendor. Hopefully, we’ve all had positive experiences, where representatives responded instantly, understood our issues, and resolved … Continued
Blog Posts
Best practices for boosting revenue and reducing churn The old adage, “If you build it they will come,” couldn’t be more wrong. Having a good product isn’t enough to attract or retain customers. You also need to deliver a great customer experience. Consider this: 49% of consumers abandoned a brand they were loyal to in … Continued
Blog Posts
Ensure Accurate Pipeline Data with GRAX Would it surprise you to learn that 44% of executives say their organization does a poor job of managing their sales pipeline? Or that only 28% of sales reps expect to meet their annual quota? What about the fact that 40% of B2B pros don’t trust the data they … Continued
Blog Posts
A World Backup Day Imperative The potential for analytics and AI to transform business is undeniable. It’s why 83.9% of executives planned to increase their investments in data, analytics, and AI in 2023. But investment alone isn’t enough, as these 2023 findings from Harvard Business Review made clear: A Yahoo Finance article points to a … Continued
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