GRAX Blog: Blog Posts

Blog Posts

How Salesforce Administrators Can Help Your Business Do More

Leveraging Salesforce Clouds to Strengthen Customer Relationships More than 85% of businesses rely on cloud-based customer relationship management (CRM) platforms. Salesforce is used by far more organizations than any other CRM vendor, and for good reason. The Salesforce platform includes multiple clouds and advanced technologies. Together, they make it easier to find more prospects, close … Continued

Blog Posts

How Salesforce Schema Changes Can Degrade an ETL Pipeline

Data Replication Eliminates ETL (Extract, Transform, Load) Schema Challenges Anyone who uses Salesforce knows that getting schema right is critical. It’s what enables you to rely on the platform for customer interactions and management – and to leverage historical Salesforce data for reporting, analytics, AI, and more.  When it comes to integrating Salesforce data with … Continued

Blog Posts

Using Customer Service Analytics to Reduce Churn and Costs

How customer support reports can improve your team’s performance and customer loyalty Customer service is something everyone can relate to personally. It’s safe to say we’ve all had poor experiences that left us frustrated and wanting to ditch the vendor. Hopefully, we’ve all had positive experiences, where representatives responded instantly, understood our issues, and resolved … Continued


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