Unleash the Power of Your Historical Salesforce Data

GRAX is all of the above. Some customers use GRAX to backup and audit all changes in their SaaS application data. Other customers use it to enrich 360-degree views of customer records across all systems and to identify new revenue opportunities.

Data Value Platforms protect your historical data and enable you to turn your data into strategic business value. GRAX is the leading SaaS Data Value Platform since it can take your business continuity investments and grow product development innovation, revenue, and more.

GRAX is clicks, not code. Once installed, everything can be done through the user interface.

No, your data is stored in its original format in your cloud storage facility, allowing you to pull it out of GRAX at any point in time. GRAX never holds your data hostage, you own 100% of your data’s Digital Chain of Custody.

GRAX runs in your organization’s cloud, with the GRAX application and data lake running in your cloud compute and storage environment (AWS or Azure). A managed package installs into your application instance (i.e. Salesforce). With GRAX, your data never leaves an environment (compute and storage) that you do not own or control.

As of September 2021, GRAX is part of the AWS Partner Network as an ISV Accelerate Partner.

As of August 2020, GRAX is a certified Salesforce ISV (Independent Software Vendor) in the AppExchange. From 2018-2020, GRAX was a Heroku Application (Heroku is a Salesforce company).

GRAX understands the importance of your organization being GDPR compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain GDPR compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

GRAX understands the importance of your organization being CCPA compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain CCPA compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

GRAX allows customers to store/host data in an external SEC 17a-4 compliant WORM (write once read many) service by provisioning this via a feature called Vault Lock on Amazon Glacier. Ultimate, the GRAX Data Hub Package allows customers to maintain requirements around SEC 17A-4 compliance. For more info: https://aws.amazon.com/blogs/aws/glacier-vault-lock/.

Yes. GRAX can support up to hourly incremental backup jobs on select objects. Please get in touch for more info.

Yes. GRAX can ingest external data sources and expose them to any endpoint system.

We work with Amazon S3 (AWS) and Microsoft Azure Blob Storage (Azure). If you require the use of another storage provider other than these three, please email sales@grax.com for support.

Yes. GRAX data can be exposed in the data warehouse tool of your choice, including Snowflake and those same tools can serve as data sources that are brought into the GRAX data lake.

GRAX exposes all data stored in your GRAX data lake directly in the application interface (i.e. Salesforce), giving you the ability to view all backup and archive data alongside “live” application data.

GRAX works with Salesforce Sales Cloud, Service Cloud, Salesforce Reporting, and supports Commerce Cloud data.

GRAX History Stream makes your historical Salesforce data available anywhere Parquet is supported, such as Amazon QuickSight, PowerBI by Azure, Snowflake, Amazon SageMaker, and others. See History Stream in action: https://www.grax.com/history-stream-dashboards-analytics-examples/.

GRAX is priced per org – this is significantly more cost-effective than alternative solutions that price by the user, particularly for medium and large-sized organizations.

GRAX has an immediate impact on regulatory compliance and business growth. The same audit trail of every single change in your data that meets regulatory and business continuity needs is used to reduce data storage costs, identify multi-org cross-selling opportunities, accelerate time-to-value on business mergers and consolidations and enrich company-wide analytics and data lake strategies.

Schedule a live demo with our team by clicking Get started in the upper right-hand corner of this page. GRAX’s team of experts will put together a tailored demo of our SaaS Data Value Platform to show you how our solution can help you adapt faster.

To submit a quote request or proposal request, simply contact us by clicking Get started in the upper right-hand corner of this page.

GRAX support is available from 9am – 5pm, 5 days a week (Monday – Friday, excluding major holidays). With Premium Support, priority support is available 24 hours a day, 7 days a week. For more information on our support policy: https://www.grax.com/support/#support-policy.

GRAX offers phone and email support. You can reach our technical support team via email [help@grax.com] or by phone [844-GRAXDVP].

For information on SLAs, please see our support policy: https://www.grax.com/support/#support-policy.

Premium Support is available 24x7x365 by email and phone. All Premium Support requests will be routed into a priority queue.

Both Standard Onboarding and Premium Onboarding includes assisted installation and access to documentaion & training videos. While Premium Onboarding also includes full org backup configuration, incremental backup configuration, VisualForce Pages & Lightning Components configuration.