Unleash the Power of Your Historical Salesforce Data

Basic

  • Backup & Restore
  • Data Archive
  • Time Machine [limited] Tooltip Includes only Search & Restore
Get started
Most Popular

Pro

  • Backup & Restore
  • Data Archive
  • Time Machine
Get started

Enterprise

  • Backup & Restore
  • Data Archive
  • Time Machine
Get in touch
Key Features
Backup & Archive Frequency (RPO) Up to 1 day
Partial-Copy Sandbox 1
Full Copy Sandbox X icon
Search Historical Data Checkmark icon
Unlimited Org Size (Data + Files) Checkmark icon
Unlimited Users Checkmark icon
Customer Support
Support Availability 24×5
Support Channels Email
Priority Support Queue X icon
Access to Documentation Checkmark icon
Backup & Restore
Schedule Automated Backup Jobs Checkmark icon
Backup into Your Own Storage Checkmark icon
Backup Objects, Relationships, Attachments, & Metadata Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Restore Objects, Relationships, & Attachments Checkmark icon
Continuous Data Availability Checkmark icon
Installs Directly into Salesforce Checkmark icon
Data archive
Schedule Automated Archive Jobs Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Archive Object Data, Relationships, & Attachments Checkmark icon
Archive into Your Own Storage Checkmark icon
Click to Restore from Archive Checkmark icon
Continuous Data Availability Checkmark icon
Improve Application Performance Checkmark icon
Installs Directly into Salesforce Checkmark icon
Hassle-Free Deployment Checkmark icon
In-App Data Availability Checkmark icon
Time Machine
See Change History In-App Checkmark icon
One-Click Restore Checkmark icon
Side-by-Side Comparisons Checkmark icon
See Changes on Any Data Checkmark icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Add-ons
Full Copy Sandbox $$
Partial-Copy Sandbox $$
Premium Onboarding $$
Premium Support $$
Get started
Key Features
Backup & Archive Frequency (RPO) Up to 1 hour
Partial-Copy Sandbox 1
Full Copy Sandbox X icon
Search Historical Data Checkmark icon
Unlimited Org Size (Data + Files) Checkmark icon
Unlimited Users Checkmark icon
Customer Support
Support Availability 24×5
Support Channels Email
Priority Support Queue X icon
Access to Documentation Checkmark icon
Backup & Restore
Schedule Automated Backup Jobs Checkmark icon
Backup into Your Own Storage Checkmark icon
Backup Objects, Relationships, Attachments, & Metadata Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Restore Objects, Relationships, & Attachments Checkmark icon
Continuous Data Availability Checkmark icon
Installs Directly into Salesforce Checkmark icon
Data archive
Schedule Automated Archive Jobs Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Archive Object Data, Relationships, & Attachments Checkmark icon
Archive into Your Own Storage Checkmark icon
Click to Restore from Archive Checkmark icon
Continuous Data Availability Checkmark icon
Improve Application Performance Checkmark icon
Installs Directly into Salesforce Checkmark icon
Hassle-Free Deployment Checkmark icon
In-App Data Availability Checkmark icon
Time Machine
See Change History In-App Checkmark icon
One-Click Restore Checkmark icon
Side-by-Side Comparisons Checkmark icon
See Changes on Any Data Checkmark icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Add-ons
Full Copy Sandbox $$
Partial-Copy Sandbox Checkmark icon
Premium Onboarding Checkmark icon
Premium Support $$
Get started
Key Features
Backup & Archive Frequency (RPO) Up to 30 minutes Tooltip Get in touch for more info
Partial-Copy Sandbox 1
Full Copy Sandbox 1
Search Historical Data Checkmark icon
Unlimited Org Size (Data + Files) Checkmark icon
Unlimited Users Checkmark icon
Customer Support
Support Availability 24x7x365
Support Channels Email & Phone
Priority Support Queue Checkmark icon
Access to Documentation Checkmark icon
Backup & Restore
Schedule Automated Backup Jobs Checkmark icon
Backup into Your Own Storage Checkmark icon
Backup Objects, Relationships, Attachments, & Metadata Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Restore Objects, Relationships, & Attachments Checkmark icon
Continuous Data Availability Checkmark icon
Installs Directly into Salesforce Checkmark icon
Data archive
Schedule Automated Archive Jobs Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Archive Object Data, Relationships, & Attachments Checkmark icon
Archive into Your Own Storage Checkmark icon
Click to Restore from Archive Checkmark icon
Continuous Data Availability Checkmark icon
Improve Application Performance Checkmark icon
Installs Directly into Salesforce Checkmark icon
Hassle-Free Deployment Checkmark icon
In-App Data Availability Checkmark icon
Time Machine
See Change History In-App Checkmark icon
One-Click Restore Checkmark icon
Side-by-Side Comparisons Checkmark icon
See Changes on Any Data Checkmark icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Add-ons
Full Copy Sandbox Checkmark icon
Partial-Copy Sandbox Checkmark icon
Premium Onboarding Checkmark icon
Premium Support Checkmark icon
Get in touch

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Frequently asked questions

General

Is GRAX a Backup Tool, a Data Management Platform or a Data Mesh?

GRAX is all of the above. Some customers use GRAX to backup and audit all changes in their SaaS application data. Other customers use it to enrich 360-degree views of customer records across all systems and to identify new revenue opportunities.

What is a Data Value Platform?

Data Value Platforms enable you to turn your data into strategic business value. GRAX is the leading SaaS Data Value Platform since it can take your business continuity investments and grow product development innovation, revenue, and more.

Does GRAX require any development or coding?

GRAX is clicks, not code. Once installed, everything can be done through the user interface, often right inside of the application you are already using today, such as Salesforce. We do not require you to log into our tools unless it’s a necessary function that can only be completed inside the GRAX interface.

Does GRAX use a proprietary data format?

No, your data is stored in its original format in your cloud storage facility, allowing you to pull it out of GRAX at any point in time. GRAX never holds your data hostage, you own 100% of your data’s Digital Chain of Custody.

How does GRAX let me maintain 100% ownership and control of my data?

GRAX runs in your organization’s cloud, with the GRAX application and data lake running in your cloud compute and storage environment (AWS or Azure). A managed package installs into your application instance (i.e. Salesforce). With GRAX, your data never leaves an environment that you do not own or control.

How are GRAX and Salesforce affiliated?

As of August 2020, GRAX is a certified Salesforce ISV (Independent Software Vendor) in the AppExchange. From 2018-2020, GRAX was a Heroku Application (Heroku is a Salesforce company).

How does GRAX help me meet GDPR compliance?

GRAX understands the importance of your organization being GDPR compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain GDPR compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

How does GRAX help me meet CCPA compliance?

GRAX understands the importance of your organization being CCPA compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain CCPA compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

How does GRAX help me meet FINRA 17a-4 compliance?

GRAX allows customers to store/host data in an external SEC 17a-4 compliant WORM (write once read many) service by provisioning this via a feature called Vault Lock on Amazon Glacier. Ultimate, the GRAX Data Hub Package allows customers to maintain requirements around SEC 17A-4 compliance. For more info: https://aws.amazon.com/blogs/aws/glacier-vault-lock/.

Product

*In the Basic Package, what does “Time Machine [limited]” mean?

GRAX offers Time Machine features and functionality across all of our packages. However, the Basic Package does not include the feature of Record Level Compare. Full GRAX Time Machine capabilities start with our Pro Package. To learn more, talk with a GRAX product expert.

**Does GRAX have any High Frequency Backup options?

Yes. GRAX can support up to 30-minute incremental backup jobs on select objects. Please get in touch for more info.

Can I connect ERP, e-commerce or other external data sources to GRAX?

Yes. GRAX can ingest external data sources and expose them to any endpoint system.

Which storage providers does GRAX with?

We work with Amazon S3 (AWS) and Microsoft Azure Blob Storage (Azure). If you require the use of another storage provider other than these three, please email sales@grax.com for support.

Does GRAX support Snowflake and other data warehouses?

Yes. GRAX data can be exposed in the data warehouse tool of your choice, including Snowflake and those same tools can serve as data sources that are brought into the GRAX data lake.

How do I access my data stored in the GRAX data lake?

GRAX exposes all data stored in your GRAX data lake directly in the application interface (i.e. Salesforce), giving you the ability to view all backup and archive data alongside “live” application data.

How does GRAX handle Data Migration?

GRAX allows you to migrate data with complete images of all data and relationships, essentially ‘restoring’ from another org (or a synthesis of multiple orgs).

What Salesforce products does GRAX work with?

GRAX works with Salesforce Sales Cloud, Service Cloud, Salesforce Reporting, and supports Commerce Cloud data.

What analytical tools does GRAX support?

GRAX natively supports standard Salesforce reporting. Additionally, all data stored with GRAX is reportable in your existing tools. Learn more: https://www.grax.com/products/data-hub/.

What’s the difference between schedule-based and event-based backups?

Event-based backups are trigger-based: they capture every single change to data as it happens, in near real-time. Schedule-based backups are done via scheduled jobs that run at set time increments. Both are useful but the former (event-based) can only be done with GRAX and is the only way to truly meet the most stringent of regulatory needs.

Does GRAX have an API I can use?

For more info on GRAX’s API, please visit https://documentation.grax.io/docs/api-introduction.

Sales

How is GRAX priced?

GRAX is priced per org – this is significantly more cost-effective than alternative solutions that price by the user, particularly for medium and large-sized organizations.

What is the Return on Investment (ROI) of GRAX?

GRAX has an immediate impact on regulatory compliance and business growth. The same audit trail of every single change in your data that meets regulatory and business continuity needs is used to reduce data storage costs, identify multi-org cross-selling opportunities, accelerate time-to-value on business mergers and consolidations and enrich company-wide analytics and data lake strategies.

How can I scheduled a live demo?

Schedule a live demo with our team by clicking Get started in the upper right-hand corner of this page. GRAX’s team of experts will put together a tailored demo of our SaaS Data Value Platform to show you how our solution can help you adapt faster.

Where do I request for a quote (RFQ) or proposal (RFP)?

To submit a quote request or proposal request, simply contact us by clicking Get started in the upper right-hand corner of this page.

Success & Support

What are your general support hours?

GRAX support is available 24 hours a day, 5 days a week (Monday – Friday). With Premium Support, priority support is available 24 hours a day, 7 days a week. For more information on our support policy: < a href="https://www.grax.com/support/#support-policy">https://www.grax.com/support/#support-policy.

How do I reach customer support?

GRAX offers phone and email support. You can reach our technical support team via email [help@grax.com] or by phone [844-GRAXDVP].

What are the SLAs around support ticket escalation?

For information on SLAs, please see our support policy: https://www.grax.com/support/#support-policy.

If I purchase Premium Support, what type of support will I receive?

Premium Support is available 24x7x365 by email and phone. All Premium Support requests will be routed into a priority queue.

What is the difference between Standard Onboarding vs. Premium Onboarding?

Both Standard Onboarding and Premium Onboarding includes managed or guided installation. While Premium Onboarding also includes full org backup configuration, incremental backup configuration, VisualForce Pages & Lightning Components configuration.

Have more questions? Check out our support page.

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