Unleash the Power of Your Historical Salesforce Data

Package #1

Basic

  • Backup & Restore
  • Data Archive
  • Standard (24×5) Support
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Most popular

Package #2

Pro

  • GRAX Time Machine
  • Data Reporting & Dashboards
  • Standard (24×5) Support
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Package #3

Enterprise

  • GRAX Data Hub
  • Premium (24×7) Support
  • Dedicated Customer Success Manager
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Customer support
Access to Documentation Checkmark icon
GRAX Community & FAQ Checkmark icon
Live Support 24×5
Support Channels Email
Dedicated Customer Success Manager X icon
Backup & Restore
Schedule automated backups Checkmark icon
Store backups in your own data lake Checkmark icon
Backup data available for analytics Checkmark icon
Restore objects, hierarchies, & attachments Checkmark icon
Installs directly into Salesforce interface Checkmark icon
Data archive
Control application storage & performance Checkmark icon
Archived data live in production analytics Checkmark icon
Time Machine
Full audit trails on unlimited fields X icon
Works on data & metadata X icon
Store all changes in your data lake X icon
All change data live in production analytics X icon
100% audit-ready X icon
All merges, deletions, & changes recoverable X icon
Data Hub
Unify multi-org data in your data storage facility X icon
Act on multi-org insights across all teams X icon
Use 3rd party data sources X icon
Multi-org data migration X icon
No costly Salesforce Org consolidations X icon
Mass-updates with one-click roll-back X icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Salesforce Customer 360 – Commerce X icon
Get started
Customer support
Access to Documentation Checkmark icon
GRAX Community & FAQ Checkmark icon
Live Support 24×5
Support Channels Email
Dedicated Customer Success Manager X icon
Backup & Restore
Schedule automated backups Checkmark icon
Store backups in your own data lake Checkmark icon
Backup data available for analytics Checkmark icon
Restore objects, hierarchies, & attachments Checkmark icon
Installs directly into Salesforce interface Checkmark icon
Data archive
Control application storage & performance Checkmark icon
Archived data live in production analytics Checkmark icon
Time Machine
Full audit trails on unlimited fields Checkmark icon
Works on data & metadata Checkmark icon
Store all changes in your data lake Checkmark icon
All change data live in production analytics Checkmark icon
100% audit-ready Checkmark icon
All merges, deletions, & changes recoverable Across a Single Org
Data Hub
Unify multi-org data in your data storage facility X icon
Act on multi-org insights across all teams X icon
Use 3rd party data sources X icon
Multi-org data migration X icon
No costly Salesforce Org consolidations X icon
Mass-updates with one-click roll-back X icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Salesforce Customer 360 – Commerce X icon
Get started
Customer support
Access to Documentation Checkmark icon
GRAX Community & FAQ Checkmark icon
Live Support 24x7x365
Support Channels Email & Phone
Dedicated Customer Success Manager Checkmark icon
Backup & Restore
Schedule automated backups Checkmark icon
Store backups in your own data lake Checkmark icon
Backup data available for analytics Checkmark icon
Restore objects, hierarchies, & attachments Checkmark icon
Installs directly into Salesforce interface Checkmark icon
Data archive
Control application storage & performance Checkmark icon
Archived data live in production analytics Checkmark icon
Time Machine
Full audit trails on unlimited fields Checkmark icon
Works on data & metadata Checkmark icon
Store all changes in your data lake Checkmark icon
All change data live in production analytics Checkmark icon
100% audit-ready Checkmark icon
All merges, deletions, & changes recoverable Across Multi-Org
Data Hub
Unify multi-org data in your data storage facility Checkmark icon
Act on multi-org insights across all teams Checkmark icon
Use 3rd party data sources Checkmark icon
Multi-org data migration Checkmark icon
No costly Salesforce Org consolidations Checkmark icon
Mass-updates with one-click roll-back Checkmark icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Salesforce Customer 360 – Commerce Checkmark icon
Get in touch

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Frequently asked questions

General

Is GRAX a Backup Tool, a Data Management Platform or a Data Mesh?

GRAX is all of the above. Some customers use GRAX to backup and audit all changes in their SaaS application data. Other customers use it to enrich 360-degree views of customer records across all systems and to identify new revenue opportunities.

What is a Data Value Platform?

Data Value Platforms enable you to turn your data into strategic business value. GRAX is the leading Data Value Platform since it can take your business continuity investments and grow product development innovation, revenue, and more.

Does GRAX require any development or coding?

GRAX is clicks, not code. Once installed, everything can be done through the user interface, often right inside of the application you are already using today, such as Salesforce. We do not require you to log into our tools unless it’s a necessary function that can only be completed inside the GRAX interface.

Does GRAX use a proprietary data format?

No, your data is stored in its original format in your cloud storage facility, allowing you to pull it out of GRAX at any point in time. GRAX never holds your data hostage, you own 100% of your data’s Digital Chain of Custody.

How does GRAX let me maintain 100% ownership and control of my data?

GRAX runs in your organization’s cloud, with the GRAX application and data lake running in your cloud compute and storage environment (AWS, Google, Azure). A managed package installs into your application instance (i.e. Salesforce). With GRAX, your data never leaves an environment that you do not own or control.

How are GRAX and Salesforce affiliated?

As of August 2020, GRAX is a certified Salesforce ISV (Independent Software Vendor) in the AppExchange. From 2018-2020, GRAX was a Heroku Application (Heroku is a Salesforce company).

How does GRAX help me meet GDPR compliance?

GRAX understands the importance of your organization being GDPR compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain GDPR compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

How does GRAX help me meet CCPA compliance?

GRAX understands the importance of your organization being CCPA compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain CCPA compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

How does GRAX help me meet FINRA 17a-4 compliance?

GRAX allows customers to store/host data in an external SEC 17a-4 compliant WORM (write once read many) service by provisioning this via a feature called Vault Lock on Amazon Glacier. Ultimate, the GRAX Data Hub Package allows customers to maintain requirements around SEC 17A-4 compliance. For more info: https://aws.amazon.com/blogs/aws/glacier-vault-lock/

Product

Can I connect ERP, e-commerce or other external data sources to GRAX?

Yes. GRAX can ingest external data sources and expose them to any endpoint system.

Which storage providers does GRAX with?

We work with Amazon S3 (AWS). Microsoft Azure Blob Storage (Azure), and Google Cloud Platform (GCP). If you require the use of another storage provider other than these three, please email sales@grax.com for support.

Does GRAX support Snowflake and other data warehouses?

Yes. GRAX data can be exposed in the data warehouse tool of your choice, including Snowflake and those same tools can serve as data sources that are brought into the GRAX data lake.

How do I access my data stored in the GRAX data lake?

GRAX exposes all data stored in your GRAX data lake directly in the application interface (i.e. Salesforce), giving you the ability to view all backup and archive data alongside “live” application data.

How does GRAX handle Data Migration?

GRAX allows you to migrate data with complete images of all data, hierarchies and metadata, essentially ‘restoring’ from another org (or a synthesis of multiple orgs).

What Salesforce products does GRAX work with?

GRAX works with Salesforce Sales Cloud, Service Cloud, Salesforce Reporting, Einstein Analytics, and supports Commerce Cloud data.

What analytical tools does GRAX support?

GRAX natively supports standard Salesforce reporting and Einstein Analytics. Additionally, all data stored with GRAX is reportable in your existing tools. Both structured and unstructured data are supported.

What’s the difference between schedule-based and event-based backups?

Event-based backups are trigger-based: they capture every single change to data as it happens, in near real-time. Schedule-based backups are done via scheduled jobs that run at set time increments. Both are useful but the former (event-based) can only be done with GRAX and is the only way to truly meet the most stringent of regulatory needs.

Does GRAX have an API I can use?

Yes, GRAX allows you to query your data lake using the GRAX Query API. We also have the capabilities for inserting and updating data from outside applications using GRAX Insert and Upsert API. For more info: https://documentation.grax.io/docs/api-introduction.

Sales

How is GRAX priced?

GRAX is priced per org – this is significantly more cost-effective than alternative solutions that price by the user, particularly for medium and large-sized organizations.

What is the Return on Investment (ROI) of GRAX?

GRAX has an immediate impact on regulatory compliance and business growth. The same audit trail of every single change in your data that meets regulatory and business continuity needs is used to reduce data storage costs, identify multi-org cross-selling opportunities, accelerate time-to-value on business mergers and consolidations and enrich company-wide analytics and data lake strategies.

How can I scheduled a live demo?

Schedule a live demo with our team here: https://pulse.grax.com/get-started. GRAX’s team of experts will put together a tailored demo of our SaaS Data Value Platform to show you how our solution can help you adapt faster.

Where do I request for a quote (RFQ) or proposal (RFP)?

To submit a quote request or proposal request, simply contact us via our website: https://pulse.grax.com/get-started.

Success & Support

What are your general support hours?

GRAX’s support hours are tiered by plan. For Basic and Pro Plans, live support is available 24 hours a day, 5 days a week (Monday – Friday). For the Enterprise plan, live support is available 24 hours a day, 7 days a week. For more information on our support policy: https://www.grax.com/support/#support-policy.

How do I reach general support?

GRAX offers phone and email support. You can reach our technical support team via email [help@grax.com] or by phone [844-GRAXDVP].

What are the SLAs around support ticket escalation?

For information on SLAs, please see our support policy: https://www.grax.com/support/#support-policy.

If I purchase Premium Support or the Enterprise Plan, what type of support will I receive?

Premium Support is available 24x7x365 by email and phone. You will also have access to a dedicated customer success manager and premium onboarding.

Have more questions? Check out our support page.

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