Unleash the Power of Your Historical Salesforce Data

All you need to get started

GRAX Plan

  • Backup & Restore
  • Data Archive
  • Time Machine
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Key Features
Org Size (Data + Files) Unlimited GRAX does not impose an upper bounds. Salesforce limits, limitations, and governors may apply limitations
Daily Backup & Archive Frequency (RPO) Checkmark icon
Full Copy Sandbox Checkmark icon
Unlimited Users Checkmark icon
Standard Support
Support Availability 9×5
Support Channels Email
Access to Documentation Checkmark icon
Standard Onboarding
Assisted Installation Checkmark icon
Access to Documentation & Videos Checkmark icon
Backup & Restore
Schedule Automated Backup Jobs Checkmark icon
Backup into Your Own Storage Checkmark icon
Backup Objects, Relationships, Attachments, & Metadata Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Restore Objects, Relationships, & Attachments Checkmark icon
Continuous Data Availability Checkmark icon
Point-in-Time Restore Checkmark icon
Data archive
Schedule Automated Archive Jobs Checkmark icon
Target Data Using Dates, Salesforce Reports, or SOQL Queries Checkmark icon
Archive Object Data, Relationships, & Attachments Checkmark icon
Archive into Your Own Storage Checkmark icon
Click to Restore from Archive Checkmark icon
Continuous Data Availability Checkmark icon
Improve Application Performance Checkmark icon
In-App Data Availability Checkmark icon
Time Machine
See Change History In-App Checkmark icon
See Changes on Any Data Checkmark icon
One-Click Granular Restore Checkmark icon
Side-by-Side Comparisons Checkmark icon
Supported Systems
Salesforce Customer 360 – Sales Checkmark icon
Salesforce Customer 360 – Service Checkmark icon
Deployment Add-ons
Non-Standard Deployment (Custom) $$ Contact sales@grax.com for more info
Feature Add-ons
Hourly Backup & Archive (Frequency) $$ Contact sales@grax.com for more info
History Stream (Data Reuse) $$ Reuse your historical data anywhere Parquet is supported (e.g. Tableau, Amazon Redshift, Amazon Athena, Amazon QuickSight, PowerBI on Azure, Amazon SageMaker, Amazon Glue, Amazon EMR, Snowflake)
Additional Add-ons
Full Copy Sandbox $$
Partial-Copy Sandbox $$
Premium Onboarding See FAQs for more info $$
Premium 24×7 Support See FAQs for more info $$
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Frequently asked questions

General

Is GRAX a Backup Tool, a Data Management Platform or a Data Mesh?

GRAX is all of the above. Some customers use GRAX to backup and audit all changes in their SaaS application data. Other customers use it to enrich 360-degree views of customer records across all systems and to identify new revenue opportunities.

What is a Data Value Platform?

Data Value Platforms protect your historical data and enable you to turn your data into strategic business value. GRAX is the leading SaaS Data Value Platform since it can take your business continuity investments and grow product development innovation, revenue, and more.

Does GRAX require any development or coding?

GRAX is clicks, not code. Once installed, everything can be done through the user interface.

Does GRAX use a proprietary data format?

No, your data is stored in its original format in your cloud storage facility, allowing you to pull it out of GRAX at any point in time. GRAX never holds your data hostage, you own 100% of your data’s Digital Chain of Custody.

How does GRAX let me maintain 100% ownership and control of my data?

GRAX runs in your organization’s cloud, with the GRAX application and data lake running in your cloud compute and storage environment (AWS or Azure). A managed package installs into your application instance (i.e. Salesforce). With GRAX, your data never leaves an environment (compute and storage) that you do not own or control.

How are GRAX and Amazon Web Services affiliated?

As of September 2021, GRAX is part of the AWS Partner Network as an ISV Accelerate Partner.

How are GRAX and Salesforce affiliated?

As of August 2020, GRAX is a certified Salesforce ISV (Independent Software Vendor) in the AppExchange. From 2018-2020, GRAX was a Heroku Application (Heroku is a Salesforce company).

How does GRAX help me meet GDPR compliance?

GRAX understands the importance of your organization being GDPR compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain GDPR compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

How does GRAX help me meet CCPA compliance?

GRAX understands the importance of your organization being CCPA compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain CCPA compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

How does GRAX help me meet FINRA 17a-4 compliance?

GRAX allows customers to store/host data in an external SEC 17a-4 compliant WORM (write once read many) service by provisioning this via a feature called Vault Lock on Amazon Glacier. Ultimate, the GRAX Data Hub Package allows customers to maintain requirements around SEC 17A-4 compliance. For more info: https://aws.amazon.com/blogs/aws/glacier-vault-lock/.

Product

Does GRAX have any High Frequency Backup options?

Yes. GRAX can support up to hourly incremental backup jobs on select objects. Please get in touch for more info.

Can I connect ERP, e-commerce or other external data sources to GRAX?

Yes. GRAX can ingest external data sources and expose them to any endpoint system.

Which storage providers does GRAX with?

We work with Amazon S3 (AWS) and Microsoft Azure Blob Storage (Azure). If you require the use of another storage provider other than these three, please email sales@grax.com for support.

Does GRAX support Snowflake and other data warehouses?

Yes. GRAX data can be exposed in the data warehouse tool of your choice, including Snowflake and those same tools can serve as data sources that are brought into the GRAX data lake.

How do I access my data stored in the GRAX data lake?

GRAX exposes all data stored in your GRAX data lake directly in the application interface (i.e. Salesforce), giving you the ability to view all backup and archive data alongside “live” application data.

What Salesforce products does GRAX work with?

GRAX works with Salesforce Sales Cloud, Service Cloud, Salesforce Reporting, and supports Commerce Cloud data.

What analytical tools does GRAX support?

GRAX History Stream makes your historical Salesforce data available anywhere Parquet is supported, such as Amazon QuickSight, PowerBI by Azure, Snowflake, Amazon SageMaker, and others. See History Stream in action: https://www.grax.com/history-stream-dashboards-analytics-examples/.

Sales

How is GRAX priced?

GRAX is priced per org – this is significantly more cost-effective than alternative solutions that price by the user, particularly for medium and large-sized organizations.

What is the Return on Investment (ROI) of GRAX?

GRAX has an immediate impact on regulatory compliance and business growth. The same audit trail of every single change in your data that meets regulatory and business continuity needs is used to reduce data storage costs, identify multi-org cross-selling opportunities, accelerate time-to-value on business mergers and consolidations and enrich company-wide analytics and data lake strategies.

How can I scheduled a live demo?

Schedule a live demo with our team by clicking Get started in the upper right-hand corner of this page. GRAX’s team of experts will put together a tailored demo of our SaaS Data Value Platform to show you how our solution can help you adapt faster.

Where do I request for a quote (RFQ) or proposal (RFP)?

To submit a quote request or proposal request, simply contact us by clicking Get started in the upper right-hand corner of this page.

Success & Support

What are your general support hours?

GRAX support is available from 9am – 5pm, 5 days a week (Monday – Friday, excluding major holidays). With Premium Support, priority support is available 24 hours a day, 7 days a week. For more information on our support policy: https://www.grax.com/support/#support-policy.

How do I reach customer support?

GRAX offers phone and email support. You can reach our technical support team via email [help@grax.com] or by phone [844-GRAXDVP].

What are the SLAs around support ticket escalation?

For information on SLAs, please see our support policy: https://www.grax.com/support/#support-policy.

If I purchase Premium Support, what type of support will I receive?

Premium Support is available 24x7x365 by email and phone. All Premium Support requests will be routed into a priority queue.

What is the difference between Standard Onboarding vs. Premium Onboarding?

Both Standard Onboarding and Premium Onboarding includes assisted installation and access to documentaion & training videos. While Premium Onboarding also includes full org backup configuration, incremental backup configuration, VisualForce Pages & Lightning Components configuration.

Have more questions? Check out our support page.

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