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GRAX is all of the above. Some customers use GRAX to backup and audit all changes in their SaaS application data. Other customers use it to enrich 360-degree views of customer records across all systems and to identify new revenue opportunities.

Data Value Platforms enable you to turn your data into strategic business value. GRAX is the leading Data Value Platform since it can take your business continuity investments and grow product development innovation, revenue, and more.

GRAX is clicks, not code. Once installed, everything can be done through the user interface, often right inside of the application you are already using today, such as Salesforce. We do not require you to log into our tools unless it’s a necessary function that can only be completed inside the GRAX interface.

No, your data is stored in its original format in your cloud storage facility, allowing you to pull it out of GRAX at any point in time. GRAX never holds your data hostage, you own 100% of your data’s Digital Chain of Custody.

GRAX runs in your organization’s cloud, with the GRAX application and data lake running in your cloud compute and storage environment (AWS, Google, Azure). A managed package installs into your application instance (i.e. Salesforce). With GRAX, your data never leaves an environment that you do not own or control.

As of August 2020, GRAX is a certified Salesforce ISV (Independent Software Vendor) in the AppExchange. From 2018-2020, GRAX was a Heroku Application (Heroku is a Salesforce company).

GRAX understands the importance of your organization being GDPR compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain GDPR compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

GRAX understands the importance of your organization being CCPA compliant. With the GRAX ‘Datalake Delete’ functionality, you have the ability to delete customer data from your data lake and storage facility so that you can remain CCPA compliant. For more info: https://documentation.grax.io/docs/datalake-delete.

GRAX allows customers to store/host data in an external SEC 17a-4 compliant WORM (write once read many) service by provisioning this via a feature called Vault Lock on Amazon Glacier. Ultimate, the GRAX Data Hub Package allows customers to maintain requirements around SEC 17A-4 compliance. For more info: https://aws.amazon.com/blogs/aws/glacier-vault-lock/

Yes. GRAX can ingest external data sources and expose them to any endpoint system.

We work with Amazon S3 (AWS). Microsoft Azure Blob Storage (Azure), and Google Cloud Platform (GCP). If you require the use of another storage provider other than these three, please email sales@grax.com for support.

Yes. GRAX data can be exposed in the data warehouse tool of your choice, including Snowflake and those same tools can serve as data sources that are brought into the GRAX data lake.

GRAX exposes all data stored in your GRAX data lake directly in the application interface (i.e. Salesforce), giving you the ability to view all backup and archive data alongside “live” application data.

GRAX allows you to migrate data with complete images of all data, hierarchies and metadata, essentially ‘restoring’ from another org (or a synthesis of multiple orgs).

GRAX works with Salesforce Sales Cloud, Service Cloud, Salesforce Reporting, Einstein Analytics, and supports Commerce Cloud data.

GRAX natively supports standard Salesforce reporting and Einstein Analytics. Additionally, all data stored with GRAX is reportable in your existing tools. Both structured and unstructured data are supported.

Event-based backups are trigger-based: they capture every single change to data as it happens, in near real-time. Schedule-based backups are done via scheduled jobs that run at set time increments. Both are useful but the former (event-based) can only be done with GRAX and is the only way to truly meet the most stringent of regulatory needs.

Yes, GRAX allows you to query your data lake using the GRAX Query API. We also have the capabilities for inserting and updating data from outside applications using GRAX Insert and Upsert API. For more info: https://documentation.grax.io/docs/api-introduction.

GRAX is priced per org – this is significantly more cost-effective than alternative solutions that price by the user, particularly for medium and large-sized organizations.

GRAX has an immediate impact on regulatory compliance and business growth. The same audit trail of every single change in your data that meets regulatory and business continuity needs is used to reduce data storage costs, identify multi-org cross-selling opportunities, accelerate time-to-value on business mergers and consolidations and enrich company-wide analytics and data lake strategies.

Schedule a live demo with our team here: https://pulse.grax.com/get-started. GRAX’s team of experts will put together a tailored demo of our SaaS Data Value Platform to show you how our solution can help you adapt faster.

To submit a quote request or proposal request, simply contact us via our website: https://pulse.grax.com/get-started.

GRAX’s support hours are tiered by plan. For Basic and Pro Plans, live support is available 24 hours a day, 5 days a week (Monday – Friday). For the Enterprise plan, live support is available 24 hours a day, 7 days a week. For more information on our support policy: https://www.grax.com/support/#support-policy.

GRAX offers phone and email support. You can reach our technical support team via email [help@grax.com] or by phone [844-GRAXDVP].

For information on SLAs, please see our support policy: https://www.grax.com/support/#support-policy.

Premium Support is available 24x7x365 by email and phone. You will also have access to a dedicated customer success manager and premium onboarding.