Fast Casual International Food Chain

Ensures high-performance compliance by optimizing application performance while lowering storage costs

Fast Casual International Food Chain

Retail Groups

Customer Story

Company profile

A popular global fast-casual international food chain that is known for using fresh and sustainably sourced ingredients in their made-to-order tacos, burritos, salads, and burrito bowls.




Restaurant, Fast Casual Dining

Company size

10,001+ employees

Tech stack

Salesforce Platform

Sales Cloud

Service Cloud

Business case

This popular fast-casual international food chain needed a scalable way to manage and access an ever-growing sensitive dataset for compliance and regulatory reasons.

Technical needs

  • Capture every single change over time
  • Reduce their org storage footprint without losing access to their data
  • Store their Salesforce data in their Azure data lake

Key outcomes

  • Met regulatory compliance while improving application performance
  • Reduced application storage footprint and application storage costs by archiving Salesforce Service Cloud data
  • Unified siloed data assets across multiple systems

The challenge: before GRAX

This fast-casual international food chain was using up 80% of their Service Cloud application storage due to an ever-growing repository of document attachments. The customer’s document repositories of legal assets were fragmented across multiple systems as a result. Their IT team needed to continually purchase additional application storage in order to maintain regulatory compliance, which became even more cost-prohibitive over time.

The solution

Explore the products that this popular fast-casual international food chain is using to adapt faster

The results: after GRAX

This popular fast-casual international food chain eliminated their application performance issues by auto-archiving their Service Cloud data and document attachments using the GRAX Data Archive product. They were able to capture, manage, and access all their Salesforce change data in their Azure data lake via the GRAX Time Machine. By doing so, this drastically reduced their application storage costs while allowing them to maintain full compliance, data ownership, and access to their data and attachments across all systems.

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The GRAX Advantage

GRAX allows customers to take complete ownership and control of their Salesforce data by capturing and storing it in environments that they own and operate. This creates the most effective way to meet the most stringent regulatory requirements by capturing and preserving 100% of their data’s Digital Chain of Custody.

GRAX delivers a significantly higher ROI than any alternatives

Alternatives + Add Ons* / DIY

*add ons are available at an additional cost

Our customers have reported

Operational overhead savings Icon

Operational overhead savings

Reduced customer churn Icon

Reduced customer churn

Money savings Icon

$50k annual savings

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Months saved in manual effort

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70% pipeline acceleration

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360° customer support


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