Global Computer Tech Company

Drives Salesforce data protection and historical data reuse in their unified data lake

Global Computer Tech Company

Technology Services
Customer Story

Company profile

This Global Computer Tech Company has raised the bar in everything from product excellence to customer support, which may be why the Fortune 50 company is one of the largest and most successful in the world. They’re also one of the biggest users of Salesforce, with tens of thousands of employees relying on it to conduct business.

Industry

Technology Services

Specialties

Information Technology (IT), Digital Transformation, Security Transformation

Company size

10,001+ employees

Tech stack

Sales Cloud

Service Cloud

AWS Elasticsearch

Business case

The company needed to capture, unify, and reuse their mission-critical datasets from their Salesforce Sales and Service Cloud instances as well as 3rd party data sources in their company-wide data lake.

Technical needs

• Deploy a Virtual Appliance to support their compliance needs

• Maintain archived data availability in production environments and analytics tools

• Store and own all historical Salesforce CRM data in their data lake

Key outcomes

  • Preserved critical customer sales and service data
  • Automated reduction of application storage footprint & improvement of application performance
  • Historical Salesforce CRM data is readily and reliably available for reuse alongside their other 3rd party data sources

The challenge: before GRAX

The amount of data this company generates and updates in Salesforce is massive: more than 64M cases and 18M contacts, totaling about 2TB of data. It’s critical for them to backup their data while finding a solution that would allow them to archive their data out of Salesforce in order to improve application performance. Not only did they need to protect their data, they also needed a way to reliably make their Salesforce data available to their data teams for analysis. Unfortunately, due to the amound of data, Salesforce APIs would often time out and not allow them to reuse their data as needed.

The solution

Explore the products that the leading Global Computer Tech Company is using to adapt faster

The results: after GRAX

With GRAX, the company turned robust backup data into a direct business facilitator while minimizing the load on Salesforce and eliminating the need for API access into the app. They were able to make Salesforce an active participant in their company-wide data lake, which also allowed the company to fully own its Salesforce Sales and Service Cloud datasets.

The company was also able to drastically improve their Salesforce application performance by automating their archive jobs. Even when their historical Salesforce CRM data is archived, all granular versions of their historical data remained available in their Salesforce environments for easy access by their end-users (sales and customer service teams).

GRAX provided an all-in-one solution, where the company could protect their data and empower their data teams to take full advantage of their historical Salesforce datasets. With GRAX, they turned robust backup data into a direct business facilitator while minimizing the load on Salesforce and eliminating the need for API access into the app.

Want results like this?

Get started today.

The GRAX Advantage

GRAX allows customers to take complete ownership and control of their Salesforce data by capturing and storing it in environments that they own and operate. This creates the most effective way to meet the most stringent regulatory requirements by capturing and preserving 100% of their data’s Digital Chain of Custody.

GRAX delivers a significantly higher ROI than any alternatives

GRAX
Alternatives
Alternatives + Add Ons* / DIY

*add ons are available at an additional cost

Our customers have reported

Operational overhead savings

Reduced customer churn

$50k annual savings

Months saved in manual effort

70% pipeline acceleration

360° customer support

GRAX

Join the best
with GRAX Enterprise.

Be among the smartest companies in the world.