State Dept. of Health and Human Services

Protects Critical COVID-19 Vaccination Data Generated in Salesforce

State Department of Health and Human Services


Customer Story

Company profile

The state’s Department of Health and Human Services (DHHS) manages health and human-related services for its state’s citizens. The Department works closely with health care professionals, community leaders and advocacy groups; local, state, and federal entities; and many other stakeholders on health-related initiatives, including tracking and managing COVID-19 vaccination data in Salesforce.




Government Administration, Healthcare

Company size

10,001+ employees

Tech stack

Salesforce Platform

Amazon EC2

Amazon S3

Business case

The State Department of Health and Human Services needed to capture and protect frequently changing critical COVID-19 vaccination record data. This data contains a citizen’s vaccination journey from registration and appointment scheduling to vaccination administration, including type, place, and time for all of their state’s residents.

Technical needs

  • Hourly Recovery Point Objective (RPO) for Salesforce Backups
  • Recovery Time Objective (RTO) that fit their Disaster Recovery and Business Continuity Plan
  • Support HIPAA compliance for PHI and PII data
  • Store and own all historical Salesforce COVID-19 vaccination data in their AWS S3 cloud storage for compliance

Key outcomes

  • Protected critical COVID-19 vaccination data at the highest fidelity (hourly RPO)
  • Eliminated manual backup efforts to free up dedicated Salesforce resource for strategic initiatives 
  • COVID-19 vaccination data is readily and reliably available for restoration to any point-in-time

The challenge: before GRAX

Managing and distributing COVID-19 vaccinations is one of the most crucial and complex public health tasks facing governments across the world. As the pandemic progresses with new variants, it is only getting more challenging. The state’s Department of Health and Human Services is tackling this by deploying a COVID-19 vaccine management platform.

With tens of thousands of people across the state and local government agencies, care providers, hospitals, and pharmacies feeding data into and accessing the system, the chance of human error with records being inadvertently changed, deleted, or overwritten is high. If this happens or the entire Salesforce platform goes down, vaccination data loss can be permanent. To protect against this, the state department and their Salesforce admins needed to find a way to backup, retrieve and restore their vaccination data.

The solution

Explore the products that the State Dept. of Health and Human Services is using to adapt faster

The results: after GRAX

GRAX is designed to work with Salesforce seamlessly, it uniquely enables the state department to automatically backup COVID-19 vaccination data into its own Amazon Web Services (AWS) cloud storage – rather than a 3rd party vendor’s cloud data storage. Combined with automated hourly backups that they own in their S3 bucket, the state is now equipped to recover critical data to any point in time. This provided much-needed control and support of HIPAA compliance standards for their important PHI and PII health data.

By choosing GRAX, the state department was also able to free up 20% of their dedicated resources’ time by manually backing up their COVID-19 vaccination data. This enables the organization to easily reallocate those resources to focus more on strategic initiatives.

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The GRAX Advantage

GRAX allows customers to take complete ownership and control of their Salesforce data by capturing and storing it in environments that they own and operate. This creates the most effective way to meet the most stringent regulatory requirements by capturing and preserving 100% of their data’s Digital Chain of Custody.

GRAX delivers a significantly higher ROI than any alternatives

Alternatives + Add Ons* / DIY

*add ons are available at an additional cost

Our customers have reported

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Operational overhead savings

Reduced customer churn Icon

Reduced customer churn

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$50k annual savings

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Months saved in manual effort

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70% pipeline acceleration

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360° customer support


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