Evolving from a Single Salesforce Snapshot to Predictive Manufacturing Intelligence with GRAX
Sales agreements, production schedules, quality records, service histories — it’s all in Salesforce. GRAX captures up to every version of your Salesforce data: every revision, every change, every deleted record; and replicates it continuously into your cloud (Azure, AWS, GCP). No more lost cases or service histories. No more scrambling during audits. No more paying Salesforce storage premiums. Just complete, accessible data that powers predictive maintenance, ensures compliance, and fuels your AI initiatives.
Think of GRAX as the black-box recorder for your Manufacturing Cloud, Sales Cloud, and Service Cloud — access your data anytime, analyze it anywhere, and actually use it to transform your operations.
Supported systems:
The best way to bring your CRM data under your security umbrella
FDA: Part 11
“implement controls, including audit trails… for software and systems involved in processing electronic data”
SEC: Risk alert
“Implement targeted policies and procedures to ensure ongoing monitoring of cloud-based platforms”
BASEL II
“Data backups, archiving, retrieval and restoration with 3-7 years of all data history”
GDPR: Article 30
“Records of processing activities must be maintained… and be made available to the supervisory authority on request.”
PCI DSS: Sec 10.3.x
“Implement automated audit trails… access to all audit trails; creation and deletion of system-level objects”
AICPA SOC
“Audit trails providing sufficient context (who, what, when, where, how) to allow for a rapid and accurate response.”
SOX Act: Sec 302, 404 & 409
“…outline how to create, modify and maintain accounting systcomputerems, including programs handling any financial data”
FISMA
“Require continuous monitoring activities”
PIPEDA: Principle 6 – Accuracy
“Keep personal information as accurate, complete and up to date as necessary… record the date when the personal information was obtained or updated.”
EU GMP – Annex 11 Sec. 9
“…the creation of a record of all GMP-relevant changes and deletions (a system generated “audit trail”)”
CCPA PWC
“…data inventory and mapping of in-scope personal data and instances of “selling” data”
FINRA
“Various policies and procedures protecting against unauthorized access to or use of customer records or information.”
Gramm-Leach-Bliley Act
“…safeguard sensitive data; know where sensitive customer information is stored and store it securely”
Activate Your Manufacturing Powerhouse with Complete Salesforce History
In manufacturing, your data tells a story: sales agreements change daily, production schedules shift hourly, and quality records accumulate over years. But Salesforce only captures the current snapshot — previous versions disappear, taking your complete audit trails, trend analysis, and predictive capabilities with them.
GRAX preserves the complete story by capturing up to every change and replicating it to your cloud. You’ll reduce Salesforce storage costs while maintaining full access. Compliance is automated and your AI initiatives finally have the historical context they need. This is how you truly transform snapshots into intelligence.
Track & Predict Production Changes
See how your production schedule has evolved over time to spot patterns and forecast
Archive Old Work Orders, Retain 24/7 Access
Automatically archive historical production runs and completed work orders to the cloud
Seamless Integration Between Sales & Production
Link customer commitments and capacity planning by unifying Salesforce data alongside ERP data in your cloud
Eliminate Premium Costs for Production Data Access
Stop paying for archived work orders and older quality records — replicate it to the cloud and retain full access
Never Lose a Sales or Service Record
Preserve your customer data — capture sales agreements, warranty policies, case records, & more
FDA 21 CFR Part 11 Ready
Automate compliance by capturing complete audit trails — retain full Digital Chain of Custody
Predict Failures, Prevent Downtime, Perfect Quality
You invested in Salesforce, now it’s time to maximize that investment. Manufacturing companies are using their complete Salesforce history, not just the current Salesforce snapshot, to power predictive operations and intelligent decision-making. Here’s what becomes possible when GRAX gives you access to all your data:
Predictive Equipment Maintenance
Enhance equipment reliability and reduce downtime by analyzing asset history and customer sales agreement data to predict demand on equipment
Supply Chain Intelligence
Prevent material shortages, track supplier performance history, predict delays, optimize inventory levels — prevent line stoppages
Optimized Production Planning
Align manufacturing schedules with actual customer demand — reduce overproduction, while meeting delivery commitments
Demand Forecasting Engine
Analyze years of sales agreements to accurately predict demand and prevent overstock of invetory
Smarter RFP Responses
Generate winning quotes with optimal pricing based on past win/loss patterns and purchase histories
Predict Warranty Claims
Analyze service history and product usage patterns to anticipate potential warranty issues
Faster Ticket Resolution Times
Resolve tickets quickly with complete case history and achieve higher first-visit fix rates
Complete Audit Trails
Easily support compliance requirements and prevent citations with full audibility
Supporting Manufacturing Industry
Customers include:
- Automotive Manufacturing
- Industrial Equipment & Machinery
- Consumer Packaged Goods (CPG)
- Electronics & High-Tech Manufacturing
- Chemical & Process Manufacturing
- Food & Beverage Manufacturing
- Aerospace & Defense
- Medical Device Manufacturing
Frequently Asked Questions
GRAX for Manufacturing
Does GRAX work with Salesforce Manufacturing Cloud?
Yes. GRAX works with Manufacturing Cloud along with Sales Cloud and Service Cloud, so manufacturers running multiple Salesforce products have one consistent way to protect and access their data. It continuously replicates data from each application into your own cloud environment (Azure, AWS, or GCP) rather than treating each cloud separately. This makes it possible to link sales agreements, production schedules, and service records together instead of managing them as isolated systems.
What’s the difference between GRAX and a standard Salesforce backup tool?
Standard backup tools take snapshots on a schedule and store that data in a restore-only format meant for disaster recovery. GRAX replicates data continuously into your own cloud, so changes to production schedules, quality records, or sales agreements are captured as they happen rather than at the next scheduled backup. That data also stays queryable and usable for reporting and predictive models, not just recoverable after data loss.
Can GRAX help reduce Salesforce storage costs?
Yes. GRAX supports archiving older records, such as completed work orders or historical production runs, out of your Salesforce org while keeping them fully searchable and reportable. Manufacturing data like quality records and case history tends to accumulate quickly, and storing all of it in Salesforce indefinitely gets expensive. Because the archived data stays accessible, teams don’t have to give up historical visibility to bring storage costs down.
How does GRAX support FDA 21 CFR Part 11 compliance?
GRAX keeps a field-level version history, which creates a record of who changed what and when across your Salesforce data. This lines up with the audit trail and Digital Chain of Custody requirements behind FDA 21 CFR Part 11, since every revision and deletion is captured rather than just the current state. That same audit trail also supports related requirements under GxP and EU GMP Annex 11 for manufacturers operating under those frameworks.
Can historical Salesforce data support predictive maintenance or demand forecasting?
Yes. Because GRAX retains every version of a record rather than only the current one, teams have years of production, sales agreement, and service data to work from instead of a single snapshot. This kind of historical view is useful for predicting equipment failures based on asset history, forecasting demand from past sales agreements, and anticipating warranty claims from service and usage patterns. It also supports smarter RFP responses by giving teams visibility into past win and loss patterns.
Does GRAX help connect Salesforce data with ERP systems?
Yes. GRAX replicates Salesforce data into your own cloud, where it can sit alongside ERP data for a more complete operational picture. This is useful for linking customer commitments in Salesforce with capacity planning and production data that typically lives in an ERP system. Bringing the two together supports better production planning without requiring a full data integration project.
What kinds of manufacturing organizations use GRAX?
GRAX is used by automotive manufacturers, industrial equipment and machinery companies, and consumer packaged goods (CPG) manufacturers. Electronics and high-tech manufacturing, chemical and process manufacturing, and food and beverage manufacturing companies also use GRAX, along with aerospace, defense, and medical device manufacturers. Across these segments, the common driver is production, quality, and service data that needs both compliance-grade retention and ongoing analytical use.
