Complete Salesforce data management built for the demands of public service
Case records, benefits and licensing history, grant files, and constituent interactions, it’s all in Salesforce. GRAX acts as a black-box recorder for your Government Cloud, Public Sector Solutions, and Service Cloud, capturing and replicating up to every version of your data into your own authorized cloud environment, Azure Government, AWS GovCloud, and others, while keeping it accessible for reporting, audits, and AI initiatives.
Supported systems:
The best way to bring your CRM data under your security umbrella
FDA: Part 11
“implement controls, including audit trails… for software and systems involved in processing electronic data”
SEC: Risk alert
“Implement targeted policies and procedures to ensure ongoing monitoring of cloud-based platforms”
BASEL II
“Data backups, archiving, retrieval and restoration with 3-7 years of all data history”
GDPR: Article 30
“Records of processing activities must be maintained… and be made available to the supervisory authority on request.”
PCI DSS: Sec 10.3.x
“Implement automated audit trails… access to all audit trails; creation and deletion of system-level objects”
AICPA SOC
“Audit trails providing sufficient context (who, what, when, where, how) to allow for a rapid and accurate response.”
SOX Act: Sec 302, 404 & 409
“…outline how to create, modify and maintain accounting systcomputerems, including programs handling any financial data”
FISMA
“Require continuous monitoring activities”
PIPEDA: Principle 6 – Accuracy
“Keep personal information as accurate, complete and up to date as necessary… record the date when the personal information was obtained or updated.”
EU GMP – Annex 11 Sec. 9
“…the creation of a record of all GMP-relevant changes and deletions (a system generated “audit trail”)”
CCPA PWC
“…data inventory and mapping of in-scope personal data and instances of “selling” data”
FINRA
“Various policies and procedures protecting against unauthorized access to or use of customer records or information.”
Gramm-Leach-Bliley Act
“…safeguard sensitive data; know where sensitive customer information is stored and store it securely”
Government Data Management That Drives Mission Outcomes
Unlock the full value of your Salesforce data with GRAX, bring your case, program, and constituent data into your own authorized cloud, Azure Government, AWS GovCloud, and others. Our solution helps agencies protect constituent data, reduce Salesforce storage costs, and align their data and cloud strategy for secure AI. From continuous replication and backup to records retention and compliance, GRAX powers smarter, faster public sector operations.
Use History to Serve Constituents Better
Unlock up to every version of case, benefits, and licensing data to spot patterns and improve program outcomes
Align Your Data with Your Government Cloud Strategy
Own your Salesforce data in Azure Government, AWS GovCloud, or your authorized environment, fueling compliant analytics and AI
Power Cross-Agency Insights
Unify case, program, and service data across departments for a complete view of every constituent interaction
Be Compliance-Ready, Always
Meet FISMA, records retention schedules, and open records requests with immutable records and complete change logs
Archive Without Sacrificing Access
Shrink Salesforce storage costs by archiving closed cases and old records, while keeping them searchable and reportable for audits
Never Lose a Constituent Record
Automatically and securely capture up to every case update, application, and citizen interaction
Modernize Public Service with Secure, AI-Powered Government Operations
To meet rising demand with shrinking budgets, agencies need data-powered, secure operations. With AI and agents transforming how governments serve citizens, Salesforce data is at the core of the next wave of intelligent public sector operations.
Faster Case Resolution
Improve caseworker efficiency and citizen satisfaction by surfacing complete case history and prior interactions instantly
Predictive Program Demand
Anticipate demand for benefits, permits, and services by analyzing historical application and enrollment patterns
Automate Constituent Service
Deploy Agentforce and other AI-powered agents to handle routine inquiries, status checks, and application processing around the clock
Improve Program Outcomes
Analyze case and service data across programs to identify what’s working and where to intervene earlier
Streamlined FOIA and Open Records Response
Quickly locate and produce complete historical records to meet public records requests within statutory deadlines
Cross-Agency Data Sharing
Securely share historical Salesforce data with partner agencies and oversight bodies without duplicating systems
Supporting Retail Industry
Customers include:
- Federal Agencies
- State & Local Governments
- Public Health & Human Services
- Education & Higher Education Institutions
- Law Enforcement & Public Safety
- Transportation & Infrastructure Agencies
