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Let’s get started with the basics from setting up GRAX to running your first backup and archive jobs.

Product Releases

Discover our latest product release notes, new features, bug fixes, product enhancements, and more.

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Customer Support

Access to GRAX technical support is provided via email and in-app web form with agent responses from 9am – 5pm EST US business days (excluding company holidays).

Priority Levels and Responses SLO

Severity 1

Critical production issue

A business-stopping emergency caused by a complete loss of GRAX service or major feature degradation, resulting in a mission-critical production failure

Initial response time

4 hours

Severity 2

Non-critical production issue

Production issues that do not affect general business operations

Initial response time

12 hours

Severity 3

Non-production issue

General questions, non-production issues and/or support requests

Initial response time

24 hours

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