Frequently Asked Questions
General Program Questions
What’s included? And any limits?
GRAX Lite includes:
• Daily Auto Backup
• Daily Metadata Backup
• GRAX Single Record Restore
This offering is only valid for organizations up to 500 Salesforce users and does not include support.
What types of nonprofits are eligible for this program?
Program Eligibility: GRAX collaborates with 501(c) nonprofit organizations, including charities, healthcare providers, advocacy groups, and cultural institutions. Unfortunately, our program is not open to participation by educational institutions and government agencies.
What are the program requirements?
Besides being eligible, nonprofit organizations must agree to our terms of service as well as our marketing agreement. Please contact marketing@grax.com for further details.
Can I try a free trial first?
Most certainly! Check out grax.com/trial to launch your risk-free 7-day trial.
Product Questions
How easy is GRAX to deploy?
GRAX Lite is deployed via the GRAX Platform. Setting up this backup method only takes 10-30 minutes, where autoconfiguration takes care of everything – including kicking off the automated backup process for you. To learn more about the GRAX Platform, check out this knowledge base article: https://https://documentation.grax.com/docs/platform-overview.
What is the total cost of ownership?
Our backup option is available as a free GRAX Lite license to nonprofit organizations regardless of the amount of data in their Salesforce. With our cloud-based backup and recovery solution, users will be responsible for associated cloud backup and storage space costs. To learn more about operating costs, check out our documentation https://documentation.grax.com/docs/operating-costs.