Frequently Asked Questions
General Program Questions
What is included in the two offerings?
Direct-to-nonprofit:
GRAX Pro includes:
• Auto Backup: Automated hourly backups of data, metadata, files, and attachments with 1-hour RPO (Recovery Point Objectives)
• Single Record Restore: Granularly control the data you want to recover
• Point-in-Time Recovery: Recover records and their hierarchy in mass – improve Recovery Time Objectives (RTO)
Enterprise partnership:
GRAX Enterprise includes everything found in GRAX Pro as well as:
• Delete Tracking: Easily trace the history of deleted records for auditability
• GRAX Time Machine: View, compare, and manage data within the Salesforce interface
What types of nonprofits are eligible for this program?
Program Eligibility: GRAX collaborates with 501(c) nonprofit organizations, including charities, healthcare providers, advocacy groups, and cultural institutions. Unfortunately, our program is not open to participation by educational institutions and government agencies.
What are the program requirements?
Besides being eligible, nonprofit organizations must agree to our terms of service as well as our marketing agreement. Please contact marketing@grax.com for further details.
Can I try a free trial first?
Most certainly! Check out grax.com/trial to launch your risk-free 7-day trial.
Product Questions
How easy is GRAX to deploy?
Regardless of whether you run GRAX Pro or GRAX Enterprise, both products are deployed via the GRAX Platform. Setting up this backup method only takes 10-30 minutes, where autoconfiguration takes care of everything – including kicking off the automated backup process for you. To learn more about the GRAX Platform, check out this knowledge base article: https://https://documentation.grax.com/docs/platform-overview.
What is the total cost of ownership?
Our backup option is available as a free license to nonprofit organizations regardless of the amount of data in their Salesforce. With our cloud-based backup and recovery solution, users will be responsible for associated cloud backup and storage space costs. To learn more about operating costs, check out our documentation https://documentation.grax.com/docs/operating-costs.
Have questions still? Get in touch.