GRAX Customer Beta Program
PROD/ENG @ WORK
GRAX Labs
Welcome to GRAX Labs! It’s here that you’ll find the latest resources on new features and functionality that our GRAX engineers and product teams are working hard on. Check out the videos below to see potential, beta, and newly GA features in action.
How to Get GRAX Support
Watch this video to see how you can easily demonstrate, record, and get GRAX support via the GRAX Application.
How to Mass Restore Salesforce Hierarchical Data
In this video, you’ll see how quickly you can restore hierarchical Salesforce data as well as check out the new field override feature.
Extended Tour: Getting Around the Next Gen GRAX
This deep dive covers GRAX Search, Point-in-Time Restore, History Stream, Settings, Auto-Backups, and more found within this next generation of GRAX.
Setting up the GRAX Data Viewer
Check out how easy it is to get started with the newest feature of GRAX Time Machine
Deep Dive: GRAX Data Viewer Configurations
Watch this video to learn about each of the GRAX Data Viewer Configurations available to your organization.
Viewing Salesforce Data the GRAX Data Viewer
See how you can view your backed up, archived, and deleted Salesforce data in the GRAX Data Viewer
First Look: GRAX Search
Providing Salesforce admins and end-users the ability to easily search through their historical data inside of the GRAX’s enhanced UI
Viewing Salesforce Data in GRAX
Watch this video to learn how you can easily view your historical Salesforce data that’s stored in your cloud environment of choice
First Look: GRAX Dashboard & Execution Tabs
Watch this video to learn how you can easily view all of your Salesforce data backup and archive jobs in the GRAX Dashboard & Execution tabs
Restoring Salesforce Records
Restoring Salesforce records with GRAX is just as easy as just a few simple clicks. Watch this video to see it in action.
Configure Salesforce Objects for History Stream
Watch this video to see how easy it is to configure salesforce objects for History Stream in order to gain better business outcomes.
First Look: GRAX Settings Tab
Watch this video to take a tour around the Settings tab and see how you can securely set up and configure the GRAX application.
Quick Tour: GRAX UI
This tour gives you a quick look into GRAX Search, Point-in-Time Restore, History Stream, and Settings tabs found in the next generation of GRAX
Something new is in the works!
Check back soon for updates on new beta programs or reach out to your Customer Success Manager for more information.
Frequently asked questions
General
What is the GRAX Beta Program?
The GRAX Customer Beta Program lets you try out pre-release features and functionalities. Any usability feedback you provide helps us make GRAX products even better. Please note that since beta features have not yet been commercially released by GRAX, it may contain errors or inaccuracies and may not function as well as commercially released features.
How do I join the program?
To get started, reach out to your dedicated Customer Success Manager (CSM). Not sure who your CSM is? Email help@grax.com to get started.
Who can participate in the beta program?
GRAX is always looking for organizations interested in test-driving our latest innovations. Programs are generally open to our entire customer base. To find out if you qualify for the latest beta program, reach out to help@grax.com for assistance.
How can I provide my feedback?
During the beta program, GRAX Product Experts will reach out on a weekly basis to collect feedback. Feedback sessions could be in the form of email, virtual meetings, in-person meetings, focus groups, or surveys.
Is it really free to test-drive new features?
The product features in the beta program will be available to you at no additional cost as long as you remain active in the GRAX Customer Beta Program. Select programs will also include Premium Onboarding.
Is there any compensation if I choose to participate?
This program is voluntary, and there is no compensation for your participation.
Is the beta program confidential?
Yes, the GRAX Customer Beta Program contains confidential information. We ask that you do not disclose any information to press or share any unapproved blog posts, screenshots, tweets, or publicly post anywhere about the beta program’s product features unless directed to. For more information, please refer to our Customer Beta Program NDA or contact marketing@grax.com with additional questions.
How may I be included in marketing materials?
GRAX may refer to the fact that you are a customer of GRAX on GRAX’s customer lists, advertising and marketing materials, in press releases, customer case studies, presentations, and on our website. For more information, please refer to our Customer Beta Program NDA or contact marketing@grax.com with additional questions.
How do I opt out of the GRAX Customer Beta Program?
To leave our beta program, please contact your CSM or help@grax.com for assistance in unenrolling.
Where can I find more information?
Please visit see refer to our Customer Beta Program NDA for additional information.
Past Beta Program: History Stream
Which tools will be supported for the beta program?
GRAX will support Tableau CRM or RedShift during the beta program.
What is included in the dashboard?
For dashboards, GRAX will help you build a dashboard with up to three (3) widgets using your account on Tableau CRM or RedShift.
What about support for this program?
GRAX will offer Premium Onboarding at no additional cost to you. Our team of experts will support you in building one (1) initial dashboard or report in Tableau CRM or RedShift. You will be responsible for ongoing maintenance of the report or dashboard once the product is generally available. However, we will continue to provide you access to History Stream at no charge after the commercial release as long as you remain part of the GRAX Customer Beta Program.
Have more questions? Get in touch.
