GRAX Labs Video

Getting GRAX Support

How to video

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Joe Gaska

Head of Product / Founder


About this talk

GRAX Labs presents a first look into how to get GRAX support. With this latest update, we have improved your user experience in reaching support via the GRAX Application. GRAX customers can now easily submit a support request with a click of a button from the GRAX Application. By directly tying this support functionality with the application, this allows customers to easily demonstrate, record, and submit any errors they’d like to report to GRAX’s technical support team. 

Watch this video to see how to report and submit a support request.

1:08 min. Published on


*See our Safe Harbor Statement below

Good afternoon. Joe Gaska, Head of Product at GRAX. I'm happy to announce today we've released support directly tied into the GRAX product.

If you experience an error, an exception, or simply want to contact support on the bottom left hand side in the menu, you'll notice ‘Get Support’.

Simply click the icon and there's two choices. The first choice enables diagnostics and reporting. You can demonstrate the error that's occurring and simply click ‘Get Support’.

To submit the issue directly to our support team, simply fill out the subject, fill out the description here, click ‘I'm Not a Robot’.

Submit it, and our support team will have all the information directly from your GRAX product, the error that you're experiencing, for quicker resolution.

Thank you very much!


* Safe Harbor Statement Our presentation, website, and materials may contain “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. We intend all forward-looking statements to be covered by the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally can be identified by the fact that they do not relate strictly to historical or current facts and by the use of forward-looking words such as “expect,” “expectation,” “believe,” “anticipate,” “may,” “could,” “intend,” “belief,” “plan,” “estimate,” “target,” “predict,” “likely,” “seek,” “project,” “model,” “ongoing,” “will,” “should,” “forecast,” “outlook” or similar terminology. These statements are based on and reflect our current expectations, estimates, assumptions and/ or projections as well as our perception of historical trends and current conditions, as well as other factors that we believe are appropriate and reasonable under the circumstances. Forward-looking statements are neither predictions nor guarantees of future events, circumstances or performance and are inherently subject to known and unknown risks, uncertainties and assumptions that could cause our actual results to differ materially from those indicated by those statements. There can be no assurance that our expectations, estimates, assumptions and/or projections, including with respect to the future earnings and performance or capital structure of GRAX will prove to be correct or that any of our expectations, estimates or projections will be achieved. Numerous factors could cause our actual results and events to differ materially from those expressed or implied by forward-looking statements. All forward-looking statements should be evaluated with the understanding of their inherent uncertainty. The forward-looking statements included on our presentation are only made as of the date indicated on the relevant materials and we disclaim any obligation to publicly update any forward-looking statement to reflect subsequent events or circumstances. GRAX assumes no obligation for, and does not intend to update, any forward-looking statements. Any unreleased services, features, functionality, or enhancements referenced in a GRAX document, roadmap, blog, website, press release, or public statement that are not currently available are subject to change at GRAX’s discretion and may not be delivered as planned or at all. Customers who purchase GRAX should make their purchase decisions based upon features and functions that are currently available.

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