GRAX Wins Stevie Awards’ Customer Service Department of the Year

GRAX honored with Bronze Stevie, with judges citing impressive customer experience metrics while our company experienced significant growth.

GRAX Wins Stevie Award

What is the key to superior customer service? For GRAX, it’s white-glove care, a commitment to responsiveness, and our remote-first culture. This explains why we won Bronze for the Stevie Awards’ Customer Service Department of the Year. As a remote-first company from the get-go, GRAX’s customer experience wasn’t impacted due to the pandemic. In fact, in 2020, our customer service team helped manage 62 new implementations – up 30% compared to 2019 – all while reducing time-to-completion by half. GRAX’s ability to deliver top-notch, real-time customer service, is a testament to the quality of our culture and technology. We are thrilled the Stevie Awards’ recognized us.

Key Takeaways:

  • GRAX has achieved impressive internal metrics, including a Net Promoter Score of 35, a customer satisfaction of 75 with 70% of customers reporting a positive sentiment toward the company.
  • “An amazing example of camaraderie flowing through the whole company, positively impacting customers and employees alike,” said a Stevie Awards’ judge.
  • GRAX was recognized by another judge for leveraging internal technology and resources to better serve customers during challenging pandemic times.
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