whitepaper
The Rebirth of Historical Data
Business talks about being data-driven but when it comes to historical data access for analytics…
Salesforce Backup & Restore
Protect your SFDC from data loss with automated backups and fast recovery tools
Overview
Take ownership and control of your historical Salesforce data
Request more infoSupported applications:
Backup Salesforce Data
Data, metadata, custom objects, relationships, files, & attachments
Click to Restore
Data, relationships, and related objects
24/7 Access
Access your Salesforce backup data directly via your cloud storage of choice (AWS, Azure, GCP, & others)
Point-in-time restore
Fast and efficient record restoration
Complete the form below to watch the demo video.
Product Scenarios
GRAX Backup & Restore Demo Video
Learn simple GRAX backup and recovery operations that maintain data integrity, minimize downtime and help stay compliant in only a few clicks.
Features
The highlights
Effortlessly backup, recover and access your Salesforce data — no code required.
Request a GRAX demo
Backups on Autopilot
Continuous automated backup jobs
Grab Anything
Data, metadata, custom objects, relationships, attachments
One-Click Restore
Restore objects, files, relationships, & attachments
Bring Your Own Cloud (BYOC)
Deploy GRAX anywhere you’d like using AWS, Azure, GCP, other clouds or On-Prem
24/7 Access
Continuous data availability
Easy to Use
Built for admins & data professionals
Real Reviews, Real Results
See all reviews
Backups and Archiving for Salesforce
We are using GRAX for our Backup and Archiving solution. And would give it 5 stars because of its many features and functionality that are essential to our business. The support staff has been very responsive and knowledgeable and great to work with.
Steve Smith
Administrator
Extremely Secure and Flexible Backup and Archiving Solution
Grax is a full-fledged backup tool that makes sure you never lose the ownership of your data. Actually, it is much more than just that. In addition to audit, sandbox seeding and analytics, there are several other useful features available to you. It’s great to see how Grax responds to customer demand and adds new Grax features, this product is really alive. I would also like to mention all the dedicated and enthusiastic people working at Grax, they really care about the customers. I recommend Grax not only for the great features but also for the great partnership and support you get when choosing this tool.
Matthias Ulrich
Manager
Grax: Gain more free time
GRAX is a great tool that helped us with our backup needs. I know being human, we just had a hard time manually backing up all the files we need just in case of an emergency. Thanks to GRAX, that process has now been automated and saved our team valuable time to work on items more pressing. The GRAX team was extremely helpful at getting us up and running and teaching us the ropes on how to be successful with GRAX!
Brian Lewis
Architect
Great team to work with, and easy to set up
Working with our GRAX team is such a good experience. They are extremely helpful and walk you through step by step on your organizations timeline. They ensure that things are working as expected, and will even help onboard future colleagues. The tool is also very easy to use, particularly in the restore functionality.
Frances Olesen
Senior Salesforce Solution Architect
Best Team and Platform In the Space
GRAX offers the best product and support team in the Salesforce data backup, archive, restore space – and it isn't even close. The product is elegant and truly enterprise grade, capable of managing near limitless volumes of data and hosting it in the environment that works best for the customer. The team is the best in the business – extremely knowledgeable, reliable, and always available. I strongly recommend GRAX for organizations that are serious about owning and generating value from their Salesforce data.
David Gordon
Great team and great product
Taking a moment to acknowledge our partners at Grax. We have worked together for the past 2 years to grow our customers understanding of their historical data and how best to understand their data ownership with Grax. With an amazing team of experts in this field, the sky is the limit for Grax and we hope to continue our partnership for many years to come in the UKI & EMEA markets.
Shane Byrne
CEO
Easy to use and set up
GRAX offers a wide range of tools and capabilities that go beyond your other typical data backup and archive tools. We have had the app installed for some time now, without any issues and the support from the Grax team ensured we had a very successful installation of the Product in our Orgs, leaving us with a complete sense of peace in knowing that our data is backed up and secure. Thank you Grax team. Highly recommend this tools to others seeking a low time to the market data recovery solution with Salesforce.
Prashant Patel
Excellent Support..!!
The GRAX app is extremely simple to install and activate the backup process We have been using GRAX to back up business-critical objects using Heroku and AWS on one-time/Incremental backups without any issues. Also, data restore is simple and works without any problem and a very friendly user interface to set up the schedule Jobs. Finally, the end to end setup support from GRAX is very flexible and great support.
Venu Kaparaboina
Administrator
Superb tool for data backup and archive
GRAX is an amazing tool to take data backup and archive giving a possibility to take single object to all objects backup and same is applicable for archive as well. This backup or scheduling process is fully automatic and can be run using scheduling option is GRAX app. Metadata backup can also be taken using this too. If you have mulitple orgs then all the orgs can be connected using this tool and child org data can be seen in the target org through GRAX lightning components. We have used both full data and metadata backup for our org which saved us a tremendous amount of manual work. Even we have used child orgs data visibility using GRAX lightning components which has greatly helped in data visibility across all orgs. I would recommend all users who wanted a genuine backup and archive tool for their work GRAX should be their first choice.
Hari Muli
Consultant
Phenomenal Support
Working with our GRAX team has been a great experience and they were with us every step of the way wit our integration. We use GRAX to help us link information between two Salesforce instances. This removed the need to bring the data into an external data lake (manually) and push the data into the other instance (manually) and gave us an automated solution. The data visualization is also virtual, so there is no need to duplicate storage by keeping copy of everything in each instance
Bob Evans
Director of Revenue Operations
Best Backup and Archive Tool in AppExchange
We were struggling taking manual salesforce backups every week with around 80-90 files to be downloaded with each file close to 1 GB taking huge amount of time, and we had no scope of taking metadata backup other than Eclipse. With GRAX coming this process has been so smooth as everything is automated and all we have done selecting objects and scheduling the backup job. It also has a cool feature to connect multiple salesforce orgs and view their data in target org through GRAX lightning components. This tool has evolved with each patch and promising more features and stability with excellent GRAX support team who are really very much helpful in fixing those errors and guiding us to use the tool better. I would recommend this tool for all Orgs who are in need of taking backup, archive and connecting various orgs for data visibility.
Snehasish Pradhan
Salesforce Lead
Backup and Archive
We have used GRAX to improve data storage by using their backup and archive solution. This tool has allowed us to remove out dated data and store it in a less expensive environment. Once the criteria is determined this process can scale and provide comfort knowing the data is stored in a secure location. The GRAX team is also very willing to help and provide recommendation to help easily transition to utilizing and creating a solution that scales.
Chase Jensen
Product Manager
GRAX is a set it and forget it solution for back up and archiving data
We have been using GRAX to back up business critical objects using Heroku and AWS. We are also currently working through a whole org back up with the GRAX team now. We use GRAX to archive records automatically and cleaning up older records. This helps us stay under our Salesforce storage limits. Love the product and the team is more than happy to help with any questions we have had. Thanks team!
Allen Bishop
Admin
GRAX – Own your Data, secure your compliance process
GRAX offers one of the best product in the Salesforce data backup, archive, restore space. GRAX allows our organization to retain ownership over our Salesforce data. Gain insights, unlimited Audit trails for Salesforce Objects and Fields, Aggregate with non Salesforce Data, do Analytics on data from multiple Salesforce Orgs and other data sources with any tool you prefer. You can decide where you data lays, by using a combination of Heroku and AWS, GRAX archives your data into your company’s own AWS S3 bucket (or any other data lake). The GRAX team is always supportive and helping with installation, configuration and deeper Salesforce implementation if needed.
Sven Fischer
Constant innovation, incredible team
With Grax, the team is constantly innovating the product, giving customers new ways to unleash the power of Heroku. It's also important to note how quickly they can implement some of their use cases, which is critical when speed to market matters. I have found their entire team to be extraordinarily professional and knowledgeable, which is vital as they implement many of their own solutions.
Elizabeth Brodnax
Senior Strategic Account Manager
GRAX Data Hub and Chain of Custody
GRAX has helped a myriad of clients set up a BURA environment for their Salesforce Org(s) leveraging their own or cloud-based object store. GRAX was also thoughtful about compliance and security by focusing on the digital chain of custody for Salesforce data and a multi org data hub for the potential of sharing between orgs. This data is also "warm data" that can be used for customer insights and analytics, not just cold storage. This can be extremely beneficial when you are aggregating data from disparate systems and looking to deduplicate.
Dan Dwyer
Mulesoft Account Executive
GRAX – Own your Data
The GRAX solution allows our organization to retain ownership over our own data. This is a key requirement for our roadmap to perform in house data analysis while conforming to HIPAA regulations. The GRAX team has been supportive throughout the implementation process and we look forward to further collaboration.
Wolfgang Apel
Executive
Grax is a stellar multi-purpose tool for Salesforce customers
Grax is more than just your standard backup and archival tool you see on the market. It's a multi-purpose platform that empowers its customer to utilize their data in more ways than one. Large organizations that scale their business across multiple Salesforce Orgs leverage Grax to share and visualize cross-org data in real-time encouraging organizations to utilize the many Analytics platforms they integrate with to do more with the data Grax will provide access to. Great support team and an organization it's been a pleasure to partner with.
Brendan Lee
Manager
GRAX is the swiss army knife for your data!
Whether you are simply looking to backup and archive your data from Salesforce, Restore data that has been deleted or changed in the past, see trends in how data has changed over time, comingle data from other systems without it being resident in Salesforce or avoid costly, disruptive Salesforce org consolidations & migrations by creating a connected multi-Salesforce Org environment, GRAX is the best tool in the tool belt! The speed and simplicity of their implementations, seamless user experience, and open public cloud architecture are unparalleled in the market.
Cam Spruill
Account Executive, Public Sector – State and Local
Full featured product set with great sales/support
Grax is a simple and intuitive product that provides tons of value to Salesforce customers. The sales team have provided outstanding support and expertise to ensure that the customer is successful throughout the process.
Michael Roberts
Platform Account Executive
Grax Partner View – a tool to unlock value, insights and ROI from data tied up in Salesforce.
As a Grax partner since early 2019 we have been proud to work with some of the worlds leading organisations who view their data as a strategic asset. Grax supports organisations who want to regain ownership and control of their data in a flexible manner. If getting an ROI from your Salesforce and business data is important to you then Grax has a powerful set of tools to support your organisation.
Denis Ryan
Technology Sector Team
More than just a backup tool!
I had the opportunity to implement and use GRAX at my last company. I was very impressed with how easy it was to implement as well as the support and engagement from the GRAX team. Prior to GRAX our backup process was manual and laborious taking 1-2 days to fully download all of the backup files. Not only was the manual process time consuming, I was always concerned with the effort to restore from those downloaded files. GRAX gave me back valuable time, but more importantly, I got the peace of mind knowing that our data was safe (in our own cloud solution!) and that I could easily access the data to restore, use in a report or even move to a sandbox or different org. GRAX has an intuitive UI making it easy to get started without having to spend a lot of time reading documentation. Backups can even be created from an existing report! I would definitely recommend GRAX as a complete data management solution.
Sam Laird
Product Director
Purpose Built Enterprise Scale Data Backup with Full Data Control
GRAX is a uniquely developed solution for your Salesforce data backup, archiving, recovery, and audit trail needs. With GRAX, access to all of your historical data remains available in your production environment, while residing in your wholly-owned cloud-based data lake. GRAX is built to scale as needed and can work with your choice of cloud storage facilities, the most popular being AWS S3 storage. The unique power of the solution is that you have full control and access to all of your historical data for any reporting or auditing need, which most alternative solutions do not offer or have limited capabilities. The GRAX team is very efficient. Highly recommended if you need an enterprise-class backup solution.
Moe Nawaz
Platform Account Executive
Backup, Restore and Archive Salesforce Data
Excellent sales and support. Easy to implement. Customers continue to own their data as they do today.
Don Thatcher
AE
Differentiation among backup / data mgmt vendors for SF
Other than the following GRAX capabilities we found no meaningful differentiation among the SF backup vendors solutions. GRAX differentiation: (1) data custody and (2) architecture that facilitates using backup and archive data for more than just backup – for example analytics, aggregation with data from other systems, multi-org sync.
Andrew Van Winkle
AE
Great product supported by excellent service
GRAX implementation ease is my favorite part of the solution. They provide an excellent white glove service to get Salesforce data backed up, archived, and connected to any external data source needed to build out a 360 degree view of customer data. Highly recommend!
Chris Tullier
AE
Easy to use an efficent
Great application and nifty solution. The things I love the most about Grax are the fact that you, as a customer, own the data, ease of use for end user, the different use cases it solves for (e.g.not only backup, but history tracking and multi-org scenario) and friendly support team.
Amr Ibrahim
Architect
Working with Grax
I have worked with Grax now for over a year and all I can say is that not only is the solution great but the people and amazing to work with. They are responsive, easy to work with and very detailed orientated which makes for a great partnership. I would highly recommend Grax.
Tricia To
Enterprise Account Director
Comprehensive Backup, Restore, & Archive Offering
GRAX provides a complete backup, restore and archive offering (data and metadata) while giving you complete chain of command of your data! Comprehensive solution that drives value and great partner to work with.
Allisen Danna
Sr Strategic Account Manager
best partner
Easy button to backup, archive or manage Salesforce data history and beyond.
Kamel Khelil
RVP Sales Heroku EMEA
Purpose Built Solution Offering Full Data Control
Grax is a well thought out solution to manage Salesforce Data integrated within the Salesforce admin console as a seamless experience. It is built to scale as needed and can work with multiple cloud storage facilities including AWS and Azure based on your preference. The true power of the solution is that you have full control and access to all of your data for any need which most alternative solutions do not offer. The Grax implementation teams are very efficient and flexible to client needs. Strong market share continues to drive innovation. Highly recommended!!
Chris O'Connor
Account Executive HLS
Fantastic tool to unlock salesforce data – backup/restore/time machine/data lake
Grax is a great tool with an extremely knowledgable and effective team behind it. The tool is as close to plug-and-play as you can get, and their team is very effective on implementing any integrations or customizations that often arise in complex enterprise environments. Cannot recommend this highly enough.
Rod Dunsmore
Manager
Featured Resources
WEBINAR
Backup, Reuse and Win
Learn to minimize Salesforce data loss, overcome backup challenges and maximize investments with GRAX.
WEBINAR
5 Essentials for Salesforce Backup Success
Get insights on top must-haves for reliable Salesforce data backup efficiency.
EBOOK
Transform Salesforce Backup into a Strategic Asset
Discover how to transform Salesforce backups from a basic insurance policy to a strategic value driver.
Salesforce Backup and Restore Pricing
Our most popular pricing plan
The ultimate Salesforce backup solution to help you capture and own 100% your Salesforce data that gets your data ready for analytics, AI, ML, and more!
Continuous + Intelligence Plan
- Continuous Backup & Replication Data, Metadata, Files, and Attachments
- Granular Recovery
- Point-in-Time Mass Recovery
- View Data in Salesforce
- Sandbox Seeding
- On-Platform Analytics
- Built-In Parquet Data Lake
- Quick Deploy Data Lakehouse
- Data Archival & Data Retention Policy Management
Supported Applications
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Industry Cloud
Salesforce Government Cloud
Salesforce Platform
Frequency
Continuous Automated Hourly Backups (RPO)
Weekly Backup
Daily Backup
Point-in-Time Restore
Deployment Model
GRAX Managed Deployment:
• Hassle-free and fast deployment (~10 minutes!) using certified AWS or Azure templates
Self-Managed*:
• Run GRAX anywhere – AWS, Azure, Kubernetes, GCP, other clouds, or on-prem using GRAX Binary and reference templates
*Visit our docs for more info about deployments
Data types
Standard Objects & Relationships
Custom Objects & Relationships
Metadata (backup only)
Files & Attachments
Documents
Chatter Feeds
Knowledge Articles
Person Accounts
Filtering
Object Type
Hierarchy / Relationships
SOQL Query
Talk to us
Experience the full features of GRAX for Salesforce Backup & Recovery
Enter your details to meet with our team.
How it works
Control 100% of your Salesforce data’s Digital Chain of Custody
Take control and ownership of your Salesforce data backup, store it in your cloud, and never let it touch our systems. With GRAX, your data never leaves your environment(s).
See Why GRAX is UniqueCloud Environment
1. Deploy GRAX
Customize & deploy GRAX anywhere (AWS, Azure, GCP, Terraform, & more)
Salesforce
2. Protect Your SFDC Data
Kick off continuous high-frequency Salesforce backups
DataOps & Analytics
3. Reuse your data
Make your Salesforce data available anywhere via your GRAX Data Lake or Data Lakehouse
Thanks to GRAX, that process has now been automated and saved our team valuable time to work on items more pressing.
Sabre
Principle Product Manager
Compliance
The best way to support stringent regulatory requirements
FDA: Part 11
“implement controls, including audit trails… for software and systems involved in processing electronic data”
SEC: Risk alert
“Implement targeted policies and procedures to ensure ongoing monitoring of cloud-based platforms”
BASEL II
“Data backups, archiving, retrieval and restoration with 3-7 years of all data history”
GDPR: Article 30
“Records of processing activities must be maintained… and be made available to the supervisory authority on request.”
PCI DSS: Sec 10.3.x
“Implement automated audit trails… access to all audit trails; creation and deletion of system-level objects”
AICPA SOC
“Audit trails providing sufficient context (who, what, when, where, how) to allow for a rapid and accurate response.”
SOX Act: Sec 302, 404 & 409
“…outline how to create, modify and maintain accounting systcomputerems, including programs handling any financial data”
FISMA
“Require continuous monitoring activities”
PIPEDA: Principle 6 – Accuracy
“Keep personal information as accurate, complete and up to date as necessary… record the date when the personal information was obtained or updated.”
EU GMP – Annex 11 Sec. 9
“…the creation of a record of all GMP-relevant changes and deletions (a system generated “audit trail”)”
CCPA PWC
“…data inventory and mapping of in-scope personal data and instances of “selling” data”
FINRA
“Various policies and procedures protecting against unauthorized access to or use of customer records or information.”
Gramm-Leach-Bliley Act
“…safeguard sensitive data; know where sensitive customer information is stored and store it securely”
Markets We Serve
Industry leaders and disruptors choose GRAX
Our customers reported: 10x operational overhead reduction, 70% pipeline acceleration, lower churn rate, and more.
Why GRAX?
Get More Value from Your Salesforce Data
The same tool that lets you backup and recover your Salesforce database is also the best way to capture, ingest and integrate that data into your DataOps ecosystem.
Stay ahead of the competition
Capture & Collect
Backup & Restore
Protection from data loss with automated backups and fast recovery tools.
- Continuous Backups (RPO)
- Single Record Restore
- Point-in Time Hierarchy Restore
- Delete Tracking
- High Trust – Immutable Storage
Store, Protect & Access
Time Machine
Navigate changes in your Salesforce data over time.
- Single Record Restore LWC
- Embedded GRAX UI in Salesforce
- Embedded LWC Data Viewer
Archival & Deletion
Data Archive
Reduce Salesforce storage costs & improve performance.
- Delete Tracking
- Right to be Forgotten (GDPR/ CCPA)
- Lifecycle & Retention Policies
- Data Purge
Testing & Training
Sandbox Seeding
Propagate data into sandboxes for realistic testing & innovation.
- Supports Developer, Developer Pro, Partial Copy, Full Sandboxes, Production instances, & scratch orgs
- Data Anonymization
Analytics & AI/ML Usage
GRAX Data Lake
Seamlessly replicate, manage, and query your Salesforce Parquet data lake
- All versions of history available in Parquet format
- Same Day Data Availability
- Lightning-Fast Queries
- Unlimited Data Replay
- Automated Schema Handling
Analytics & AI/ML Usage
GRAX Data Lakehouse
The easy button for accelerating reporting, training, and acting on your Salesforce data
- One-Click Deploy Lakehouse
- Extensive Customer Intelligence
- Same Day Data Availability
- Unlimited Data Replay
- Automated Schema Handling
- Advanced API Access
Analytics & AI/ML Usage
GRAX Insights
Deliver on business answers faster with native reporting and dashboards
- On-Platform Dashboards & Reporting
- Visualize Trends
- Zero ETL
- Embedded 360° Customer Intelligence
- Advanced Analytics with GRAX Data Lakehouse
- Tableau
Salesforce GRAX Backup & Restore Frequently Asked Questions
Does GRAX support automated Salesforce backups for multiple environments?
GRAX can offer backup and restore automation tools for multiple Salesforce environments, including sandbox instances, production instances, and so on. It helps maintain the same level of data protection measures in the entire Salesforce ecosystem while also making it possible to set up separate retention rule sets with archive for individual environments.
How frequently can I schedule Salesforce backup and restore operations with GRAX?
GRAX provides continuous backup capabilities with the highest frequency possible, with the ability to backup SFDC more frequently than an hourly basis. High-frequency backups are also an option that might be necessary in certain situations and environments. Metadata backup schedules can also be adjusted per your requirements.
What Salesforce data is backed up and can I restore it granularly?
GRAX supports backup and recovery operations for multiple data types: standard objects, metadata (backup only), attachments, custom objects, and Chatter feeds across Sales Cloud, Service Cloud, Marketing Cloud, Industry Clouds, Commerce Clouds, Salesforce Platform, and custom clouds. Support for bulk (hierarchy) restoration and selective (granular) restoration is also available, making it possible to recover information at the field, object, or record level.
How does GRAX avoid data loss during backup and restore processes?
Data consistency is assured by capturing not only data and metadata but also all of the dependencies and relationships between objects. By backing up Salesforce continuously, you can rest assured that your data is captured with the highest Recovery Point Objective (RPO). Additionally, GRAX can manage failed backup attempts in two ways: automatically retry them or log the entire process for further investigation of the issue.
What security protocols can GRAX offer to protect Salesforce data and metadata?
Enterprise-grade encryption techniques for data in transit and at rest is how GRAX protects your Salesforce data. A role-based access control system is used to control access to backups, reinforced by detailed logging of all backup activities, creating a comprehensive data protection environment with multiple recovery options.
Can I monitor and audit backup and restore activities?
GRAX offers a comprehensive dashboard for monitoring multiple parameters related to Salesforce data protection – including backup status, operation success rates, total storage usage, and so on. A flexible notification system makes it possible to set up custom alerts for important events such as user permissions issues, and a detailed audit log can assist in multiple situations, including for troubleshooting.
Does GRAX support data residency and sovereignty requirements in data backups?
With GRAX’s data ownership capabilities, you are able to specify the location of the backups (cloud and region), if there are any data residency requirements. Multiple deployment options are also available for end users in several regions, including a selection of cloud providers, simplifying the compliance process for companies.
How does GRAX optimize storage costs for long-term data retention?
GRAX optimizes storage costs by compressing and deduplicating data through a background compaction process. Initial backups use minimal compression for speed, and over time, data is further compacted into optimized blobs, with redundant copies deleted after 14 days. This continuous process keeps storage efficient and cost-effective as your data grows.
Can GRAX handle data backup of large data volumes and attachments?
GRAX simplifies backup and restoration processes for large data volumes with no impact on the performance of SFDC instances. Additionally, the option to perform incremental Salesforce backups tends to reduce storage consumption rates.
Why are specialized Salesforce backup solutions necessary?
Most universal backup tools lack the capabilities that make Salesforce backup and recovery processes truly valuable, such as the ability to preserve metadata and store data relationships. GRAX as an independent Salesforce backup solution, on the other hand, works natively with Salesforce and all of its unique characteristics, such as data model, API limitations, and other factors that are kept in mind to provide fast and reliable backups with convenient restorations when it matters the most.
