GRAX Blog: analytics

Blog Posts

Using Customer Service Analytics to Reduce Churn and Costs

How customer support reports can improve your team’s performance and customer loyalty Customer service is something everyone can relate to personally. It’s safe to say we’ve all had poor experiences that left us frustrated and wanting to ditch the vendor. Hopefully, we’ve all had positive experiences, where representatives responded instantly, understood our issues, and resolved … Continued

Blog Posts

Improving Customer Experience Insights and Loyalty

Best practices for boosting revenue and reducing churn The old adage, “If you build it they will come,” couldn’t be more wrong. Having a good product isn’t enough to attract or retain customers. You also need to deliver a great customer experience.  Consider this: 49% of consumers abandoned a brand they were loyal to in … Continued


Create Snapshot Reports With Our Salesforce Excel Connector

Transform Your Salesforce Reporting and Elevate Your Sales Data Analysis with GRAX for Excel Summary Facing the challenge of building comprehensive Salesforce reports? GRAX for Excel is here to bridge the gap between Salesforce data and Microsoft Excel, making it simpler than ever for sales teams to analyze and report on their sales pipeline with … Continued

Blog Posts

Evolving Your Data Management Strategy for Analytics and AI

A World Backup Day Imperative The potential for analytics and AI to transform business is undeniable. It’s why 83.9% of executives planned to increase their investments in data, analytics, and AI in 2023. But investment alone isn’t enough, as these 2023 findings from Harvard Business Review made clear:  A Yahoo Finance article points to a … Continued


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