Protect, archive, and activate Salesforce data across your enterprise data lake.
A Fortune 50 global technology company, one of the largest Salesforce users in the world, with tens of thousands of employees relying on it daily, needed to capture, unify, and reuse mission-critical datasets from their Sales Cloud and Service Cloud instances, alongside third-party data sources, within their company-wide data lake.
With more than 64 million cases and 18 million contacts totaling roughly 2TB of data, Salesforce APIs would frequently time out, preventing data teams from reliably reusing that data for analysis. They needed a solution that could protect the data, archive it to reduce load on production, and make it fully accessible to their sales, support, and executive teams without any disruption.
With GRAX, they made Salesforce an active participant in their company-wide data lake, fully owning their Sales and Service Cloud datasets. They automated archive jobs to dramatically improve Salesforce application performance, while keeping all granular historical versions accessible in production. Their executive team gained the ability to query archived data through AWS QuickSight, Redshift, and Glue to drive key business decisions.
Supported systems:
The best way to bring your SaaS data into compliance
FDA: Part 11
“implement controls, including audit trails… for software and systems involved in processing electronic data”
SEC: Risk alert
“Implement targeted policies and procedures to ensure ongoing monitoring of cloud-based platforms”
BASEL II
“Data backups, archiving, retrieval and restoration with 3-7 years of all data history”
GDPR: Article 30
“Records of processing activities must be maintained… and be made available to the supervisory authority on request.”
PCI DSS: Sec 10.3.x
“Implement automated audit trails… access to all audit trails; creation and deletion of system-level objects”
AICPA SOC
“Audit trails providing sufficient context (who, what, when, where, how) to allow for a rapid and accurate response.”
SOX Act: Sec 302, 404 & 409
“…outline how to create, modify and maintain accounting systcomputerems, including programs handling any financial data”
FISMA
“Require continuous monitoring activities”
PIPEDA: Principle 6 – Accuracy
“Keep personal information as accurate, complete and up to date as necessary… record the date when the personal information was obtained or updated.”
EU GMP – Annex 11 Sec. 9
“…the creation of a record of all GMP-relevant changes and deletions (a system generated “audit trail”)”
CCPA PWC
“…data inventory and mapping of in-scope personal data and instances of “selling” data”
FINRA
“Various policies and procedures protecting against unauthorized access to or use of customer records or information.”
Gramm-Leach-Bliley Act
“…safeguard sensitive data; know where sensitive customer information is stored and store it securely”
Ensure Protection, Performance & Intelligence Across Your Salesforce Org
Meet the data demands of a fast-moving technology enterprise. Capture every change in your Salesforce data, metadata, and attachments, and store it all in your own cloud, under your own security controls.
Technology companies run some of the most complex Salesforce environments in the world, hundreds of thousands of cases, contacts, and product interactions updated every day across Sales and Service Cloud. That volume creates real risk: API timeouts that block your data teams, storage bloat that slows your org, and compliance gaps that expose you when audits hit. GRAX is purpose-built to handle that scale: protecting your data continuously, keeping your org performing at its best, and making every byte of your Salesforce history available where your teams actually work, whether that’s a cloud data lake, an analytics platform, or an AI model.
Secure, Continuous Data Backup
Automatically capture every Salesforce record, file, and field change. Recover from accidental deletions, rogue deployments, or API-related data loss in minutes, not days.
Cloud-Native, BYOC Architecture
Deploy GRAX in your own AWS, Azure, or GCP environment. Your data never sits on shared infrastructure; it lives where your security, compliance, and cloud spend commitments already are.
Salesforce Storage Optimization
Archive high-volume objects like cases and contacts to keep your Salesforce org lean and performant, while ensuring every archived record stays fully accessible to end users in production.
AI & Analytics Readiness
Continuously replicate complete Salesforce history, including all objects, all fields, and no API limits, into your data lake or lakehouse. Feed AI models, agentic experiences, and BI tools with clean, pre-processed, query-ready data.
Accelerate Developer Velocity
Seed sandboxes with real, anonymized production data in a few clicks. Give engineering and QA teams realistic test environments so they can ship with confidence and shorten release cycles.
Business Continuity at Scale
Granularly restore lost or corrupted Salesforce data to ensure your go-to-market and customer support operations never miss a beat.
Leverage Historical Data to Drive Technology Innovation
Unlock product intelligence, reduce churn, and power AI-driven experiences through the complete history of your Salesforce data.
Fuel Smarter AI Agents
AI agents are only as good as the data behind them. Give Agentforce, OpenAI, or internal ML models the complete record of every customer interaction, not just today’s snapshot.
Activate Your Data Lake
Make Salesforce a first-class citizen of your enterprise data lake. Feed historical Sales and Service Cloud data directly into AWS, Azure, GCP, Snowflake, Databricks, or BigQuery for unified reporting and predictive analytics.
Eliminate API Bottlenecks
High-volume Salesforce orgs hit API limits fast. GRAX replicates your data continuously and stores it natively in your cloud, so your data teams can query everything without touching live Salesforce APIs.
Reduce Customer Churn
Surface every support interaction, renewal signal, and usage pattern across your customer base to proactively prevent churn before it happens.
Slash Salesforce Storage Costs
Archive aged cases, contacts, and activities to dramatically reduce storage spend, without sacrificing accessibility or disrupting your sales and support teams.
Protect Data Through M&A
Consolidate Salesforce orgs post-acquisition without losing historical context, audit trails, or compliance posture. Full data continuity across every transition.
Eliminate Vendor Lock-In
Own your complete Salesforce data history in your cloud. Retain full flexibility if your platform strategy, cloud provider, or CRM tooling ever changes.
Ship Faster with Sandbox Seedin
Eliminate weeks of manual test data preparation. Seed developer and QA sandboxes with anonymized, realistic production data so engineers can test real-world scenarios on every sprint.
Supporting the Technology Industry
Customers include:
- Enterprise Software & SaaS
- Hardware & Technology Services
- Cloud Infrastructure & Platforms
- B2B Technology & IT Services
- IoT & Connected Devices
- High-Growth Technology Startups
- Digital Transformation Organizations
